Help Desk Support for Ports America and TOS support

Handling entire Account / Project Management process for all Sheridan Press Journals

Supporting Application Support for an TOS

Project Management Client interaction for requirement gathering, system analysis and finalization/ understanding of technical and functional specifications. Interacting with Team Leader for requirement gathering, risk assessment, finalization of technical specifications. Developing plans & schedules, resource allocations per budgets, manpower deployment and team meetings for individual projects. Interacting with team members to ensure smooth progress of… Show more Project Management Client interaction for requirement gathering, system analysis and finalization/ understanding of technical and functional specifications. Interacting with Team Leader for requirement gathering, risk assessment, finalization of technical specifications. Developing plans & schedules, resource allocations per budgets, manpower deployment and team meetings for individual projects. Interacting with team members to ensure smooth progress of project work. Mapping requirements; participating in the finalization of product/project specifications and selection of appropriate techniques.Delivery Management Meeting TAT without compromising quality norms and adhering to SLA. Understanding & co-coordinating client’s needs / enhancements, customization, product-related issues, provide solutions in adherence to delivery schedules. Achieving customer satisfaction by ensuring service quality norms and build the brand image by exceeding customer expectations.Quality Management Overseeing all global activities and tasks needed to reduce the Internal Quality checking hours. Conducted Rapid Improvement Event to reduce Quality checking hours.  Work on rationales’ to eliminate, reduce quality checksProvide monthly report on Global Issues reported by internal & external stakeholders. Collect VOC (Voice of Customer) for products delivered. Provided the CTQ (Critical to Quality) data required to build the CTQ tree. Conducting CAPA to resolve issues whenever they get recorded stakeholders.  Responsible for implementing standard checklists, procedures and project related documents. Show less

• Working on root cause analysis for problems and subsequent corrective actions • Profit/loss analysis of Team • Follow-up, monitor and deliver the day’s schedule as planned and prioritising work with department heads • Contributing innovative ideas to improve the performance of projects • Performing key control checks to ensure process compliance • Studying the capacity vs. productivity and putting in measures for improvements • Ensuring that all the process steps are… Show more • Working on root cause analysis for problems and subsequent corrective actions • Profit/loss analysis of Team • Follow-up, monitor and deliver the day’s schedule as planned and prioritising work with department heads • Contributing innovative ideas to improve the performance of projects • Performing key control checks to ensure process compliance • Studying the capacity vs. productivity and putting in measures for improvements • Ensuring that all the process steps are followed as per the defined SOP and violations reported to the department heads • Internal follow-ups, scheduling, updating status records • Forecasting delays and directly assisting the Manager Show less

Documenting Work for all depts., mailing projects (customers) heads for queries and planning schedules. Following up clients for service provided. Media Monitoring Services. Conducting Tele conference, Monitoring news in Canada FM/AM radios and TV's. Checking Quality of Summaries created for News. Generating Quality Report for Individuals. Handling team of Language specialist for creating sub titles in historic / documentary videos

Assisting in job flow and production questions, tracking and monitoring the quality of jobs from start to finish. Reviewing, updating and implementing policies and procedures regarding quality assurance program, along with training to QC persons, paginators, XML operators. Scheduling and managing team for its productivity and quality. Designing templates and creating in-house stylesheets. Mailing author and editors. Providing training for teammates.

(Exports and Imports clearing and forwarding) Responsibilities Own business in partnership with GMS in Saudi Arabia for Logistics.

(Typesetting & Printing) Responsibilities Scheduling dates for Typesetting and Printing. Mailing authors regarding queries. Project management about new stylesheets, new typesetting software's etc. Liaising with typesetters and printers for on-time delivery with quality, thereby on-time shipment to the

Responsibilities Handling of individual projects from Brief level to Product Delivery. Includes template designing, preparing stylesheets, providing final print PDF and web PDF & interacting with clients. Handling a team by establishing and maintaining, schedules, standards & style guides.

Responsibilities Executing style checking, final quality control & proof reading for books

Hardcopy and on-line proof reading for books