Reginald Walker Email & Phone Number

Responsible for:Managing warehouse management system to meet operational and customer requirements for a new 1.5 million sq. ft. facilityManaging team of onsite superusers responsible for supporting the warehouse management system and addressing IT related operational issues across multiple shiftsWorking directly with major automotive manufacturing customer to develop systemic solutions for operational issues and to help improve existing processesMonitoring EDI traffic and correcting data errors for retranslation within the EDI HUBMaintaining and troubleshooting RF equipment for a 1.5 million sq. ft facilityProviding first-level support for IT issues that arise within the facility and escalating to higher level IT support resources when necessary

Canton

Designed and coordinated the successful implementation of EDI and wireless systems at IMS Autrans in support of the Nissan North America – Canton (NNA-C) production plant and associated suppliers.Developed and trained an internal staff to support daily EDI transactions and production requirements of NNA-C and associated suppliers.Provided daily onsite/remote EDI, network, and AS400 support for IMS Autrans in support of Nissan and other business ventures.Managed internal EDI team supporting multiple customers (domestic and international) and the Nissan Canton manufacturing facility.Managed crossdock, 3rd party logistics, and pick-to-broadcast operations within two separate warehouse facilities in support of Nissan Canton.

Plano, Tx

Managed multiple cross-functional teams resulting in increased employee morale, decreased employee turnover rates, and an attrition rate far below the organizational standard.Developed and implemented global training processes and procedures for offshore resources in efforts to transition work to India as part of the EDS Global Competitive Resourcing (GCR) initiative. Led process improvement teams resulting in decreased rework, improved efficiency and on-time delivery, increased client satisfaction, and reduced manpower requirements.Instituted previously nonexistent project management guidelines and practices to meet Software Engineering Institute/Capability Maturity Model (SEI/CMM) Level 2 standards and improve client delivery capabilities.Managed staffs of up to 30 engineering, project management, and client/server helpdesk personnel providing daily technical development and production support for the EDS network and internal system applications.

Plano, Texas

Directed the design and implementation of diverse LAN/WAN infrastructure projects utilizing state-of-the-art technologies in addition to providing ongoing coaching and mentoring, customer support, and communications consulting.Led the design and implementation of a complex Frame Relay network for a major EDS client involving the configuration and installation of 20 Cisco routers, ongoing TCP/IP administration, and the establishment of client support procedures.Successfully managed medium to large IT Projects from start-up to close-down using standard project management methodologies while maintaining responsibility for requirements, scope, risk, change, and communications management.Established strong vendor relationships and interfaced with multiple clients to design and implement diverse technical solutions.

Plano, Texas

Primary technical contact for a major banking client responsible for coordinating and implementing data communications projects to establish and maintain communications connectivity for a major Automated Teller Machine (ATM) network.

Bachelor Of Science, Management

Graduated with honors, Magna Cum Laude

Computer Science

Aa, Computer Programming