Reginald Ware Email & Phone Number

United States

Monitoring access control and ensuring the safety of the state department building and its employees.Currently have Secret Clearance and Top Secret in progress.

United States

Miami, Florida, United States

Managed 6 Customer Service Account Managers and 15+Customer Service Reps.Maintained all ongoing technical activities between external and internal stakeholders, ensuring customer success and satisfaction and product footprint growth.Handled daily customer service calls and escalated all issues.Assigned and monitored weekly/monthly income quotas.Developed training materials and implemented training schedules.Analyzed and reported departmental income, business trends and employee statics on a weekly basis.Screened and hired all new employees for the department.Worked closely with other departments within the company to ensure proper handling of customer service issues.Successfully integrated a dispatch unit into our customer service department. Supported customers basic technical support needs within booking application Troubleshoot customer service POS application ensuring software installs and updates.Successfully closed 35% of all first call incidents for client’s needs.

Baltimore, Maryland Area

-Taught student-athletes the basics and fundamentals of basketball.- Came up with game plans for up and coming games.- Organized and scheduled practices along with running them effectively.- Monitored the academic progress of student-athletes throughout the schoolyear.- Issued and collected uniforms.- Provided program orientation to all student-athlete participants.- Communicated with school leadership on the progression of thestudent-athletes and the team.- Practiced with a plan and purpose.- Trained each student-athlete to become in the best physical condition aspossible.-Stayed with the team, at all times, until the last student-athlete was picked upby their parents/guardians.-Collected athlete documentation such as physicals and other importantpaperwork in order to remain in compliance with district policies.

Edgewater, Nj

- REPRESENTS AMATEUR OR PROFESSIONAL ATHLETES.-Assists in projects to acquire, grow and retain top talent leaders-Assists in projects to acquire, grow and retain top talent/future leaders- Worked with the team to learn all aspects of pro sports media, public, andcommunity relations.- Garners insight and exposure to the operation of the press box, club preparationof game notes, media credentials, website maintenance, internal coverage, andmore.- Works on projects that focused on ballpark operations, community appearances,mascot relations, phone outreach, and promotional street teams.- Accesses media awareness for an athlete, income negotiations as well asproviding career advice.- Assists with contract mediation between the athlete and various sports entitiesas well as potential endorsers.-Supports pro sports marketing and community engagement marketingcampaigns, including children’s promotions, community events andengagement, street marketing, and giveaways.- Assists in Projects to drive more value, improve the process behind instructionalquality.- Provides technical support to Leadership on the increasingly-important socialmedia presence of a professional sports team providing family entertainment,including the role of Facebook, Twitter, Instagram, Snapchat, and Tik Tok incontent creation.- Assists with the effort to improve employee culture.- Assists in projects to improve the overall business functions of the organization.-Works on developing Partnerships with Organizations for Pipelines of Talent.

Listening to customers’ concerns and handling complaints and returnsGiving detailed explanations of services or productsWorking with a sales team to create better methods to address customer complaintsReviewing customer accounts and transactions while resolving issuesCommunicating with customers in-person, through email or chat, over the phone or on social mediaReceiving orders, calculating charges and processing paymentsMonitoring customer satisfaction levelsReferring customers to superiors when necessary

Miami-Fort Lauderdale Area

• Responsible for supporting the Sales and profit goals in the store by executing a plan to deliver the• Best Customer experience in your department• Work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues• Actively work with the Department Manager/Store Manager to support the business needs• Plan and prioritize actions together with your team that have a clear impact on selling products through the store• Actively work with the Department Manager/Store Manager to support the business needs• Plan and prioritize actions together with your team that have a clear impact on selling• Ensure the stores execution continuously meets H&M standards and follow up using the customer experience tool• Ensure Store Operations best practices are followed by helicoptering the sales floor, maintaining cash point lines, garment care, and fitting room go backs throughout the day to deliver the Best Customer

Towson, Maryland, United States

- Basketball Team manager-Assisted in recruitment for upcoming players for the next years - Practice player for the team, gave a live look at the insight on the upcoming teams playing style and player mechanics-Watched film with the team to scout upcoming opponents-Arranges meals, packs players' bags for road games, cleans uniforms, orders and maintains equipment, carries and fills water bottles, reserves gyms for road practices and corresponds with hotel personnel, bus drivers and managers for opposing teams.

Bachelor'S Degree, Sports Managment/Economics/Business Administration

Activities and Societies: Kappa Alpha Psi Collegiate Football Towson University/ West Virginia Wesleyan CSA (Caribbean Students.

Sport And Fitness Administration/Management

Activities and Societies: Men’s football team