- Qualified leads from marketing campaigns as sales opportunities through prospecting.- Contacted potential clients through cold calls and emails.- Presented our company to potential clients, according to their company needs.- Developed and maintained relationships with end-users to achieve goals.- Maintained existing leads, to ensure valuable service and communication.- Scheduled meetings for our interested prospects to meet with the Territory Sales Manager.

- Obtained a database consisting of potential clients in Salesforce CRM.- Initiated outbound calls to clients who expressed an interest in our product via web form.- Established a relationship with the client, as to what product best suited their needs.- Explained product knowledge to clients in an efficient manner.- Scheduled free in-home consultations, for clients who expressed interest in a home improvement project.- Responded to inbound calls and other media with the goal of scheduling in-home consultations.- Participated in follow up calls with clients to ensure the specifics of product interest.

- Participated in answering incoming phone calls on behalf of Medicaid recipients.- Assisted customers by researching issues and providing Medicaid recipients effective solutions.- Placed outbound customer service or customer satisfaction calls, as required by clients.- Participating in the research of medical claims, requested by the healthcare provider.- Adhered to established customer service and documentation standards within required time frames.- Processed multiple transactions by telephone, internet, and correspondence from customers and representatives.- Updated and maintained database records of customer profiles and prepared status reports.- Performed clerical or administrative duties as assigned.

- Participated in all aspects of billing and invoicing functions for Humana Insurance Policy.- Delivered a superior level of customer service to a diverse clientele.- Researched and resolved issues with insurance, at the member's request.- Processed a high volume of orders with a high degree of efficiency, which aided in customer satisfaction.- Navigated through multiple computer applications with speed, accuracy, and efficiency.- Provided expertise customer service with customers to resolve pharmacy and medical benefits, as well as claims.- Provided troubleshooting assistance to customers as needed.- Accepted and implemented coaching and feedback to achieve individual and team performance goals.- Maintained a high level of customer satisfaction to meet goals and metrics.