Job responsibilities include but not limited toCyber supply chain risk management, processing engagements covering cyber risk, governance, risk monitoring and reporting, identification and assessment, risk response.Perform vulnerability scan of >500 endpoints via Tenable's NessusLed initiative for finding ISMS consulting firm in preparation for ISO/IEC 27001 certificationPerforming administrative tasks on endpoints via SophosPerforming administrative email security tasks via MimecastAddressing mobile devices that have breached compliance policies via Microsoft Intune

Job responsibilities include but not limited toManage hardware lifecycle. Manage end user life cycle.Mobile device management via Blackberry UEM and Microsoft Intune.Training end users.Supporting hybrid end users in a Windows O365/Citrix VM environment.Manage Conference Rooms, Crestron, Zoom Room, Teams, WebEx, Google Meet, and VC Cart.

Job responsibilities include but not limited to- Assist manager with administrative tasks.- Monitor high sensitivity (e.g. VIP) incidents to ensure swift resolution.- Act as point of contact for escalations as needed- Mentor and train team members- Technical writing, including knowledge objects, standard operating procedures, policy updates, standards and guidelines. - Project management- KPI (Key performance indicators) reporting and analysis used to identify trends and develop training/awareness program. - KRI (Key Risk Indicators) reporting and analysis used to forecast and mitigate operational risks. - Asset Management, purchase, provision, deprovision, audit, sanitize, and retire hardware/software.- Endpoint Management, imaging mobile devices, supporting devices, remote password reset, verifying device compliance, activating devices, asset management of mobile devices. - Contract Management, supported software used for the creation and management of Master Service Agreements, Service Agreements, and Requests for Proposal.

Provide desk top support to end users. Daily tasks include but not limited to - mobile device support (activating lines, resetting passwords via MDM tool (AirWatch), addressing sync issues- MS office support- Hardware set up (external monitors, IP phones, keyboard, mouse, headset, ehook)

Job responsibilities include but not limited to- Perform quality check of laptop and serialized peripherals - Identify trends associated with customer survey responses- Investigate negative survey responses and identify process breakdown and or improve process- Perform mock build- Employee training- Author work instructions and build documents

Worked on various refresh projects for numerous pharmaceutical companies. Bayer, Johnson & Johnson, Takeda, Shire, Eisai, Roche and Novo Noridsk to name a few. Also, served as onsite support during multiple offsite POA meetings. Job responsibilities include but not limited to- Imaging laptops- Performing backups (manual and scripted)- Installing/Configuring applications- Restoring user data (manual and scripted)- Assisting logistics with addressing and shipping hardware