Efficiently moderate diverse qualitative research studies across multiple virtual platforms and in-person settings. Specialize in media and communications, financial services, music, advertising research, education, healthcare, automobile studies, and consumer product research. Clients span various industries, including Purple Strategies, Strategies 360, Finsbury Glover and Hering, GQR Research, PhRMA, NJ Department of Health, McDonald's, Wegmans Grocery Stores, Walmart, Verizon, the United States Navy SEALs, the United States Army, National Fatherhood Initiative, Arbitron, Chrysler/Jeep, New York Board of Education, State Farm Insurance, American Diabetes Foundation, and more.Offer unique cultural insights to enhance qualitative research, facilitating the identification of ethnic-bound perceptions and attitudes within the African American consumer market and the broader population.

- Providing both direct instruction and instructional support to students with disabilities and general education teachers.- Develop, distribute, and maintain IEP snapshots for all scholars with disabilitiesUtilize various co-teaching models of instruction to include lead and support; station, parallel, alternative and team teaching; pull out, resource, etc.- Monitor and document student progress with correspondence to the goals and objectives of student's IEP. This should include entering parent communication into EASY IEP, which should take place a minimum of 4 times yearly at mid-quarter.- Participates in professional development activities designed to advance teacher knowledge in the areas of instruction, best practices, differentiated instruction, changes in educational policy, and other information as may be necessary to improve classroom instruction and programming for students with disabilities.

Supports the school-level implementation of the DCPS philosophy and approach to student behavior and discipline and collaborates with building administrators and school-based teams to build their capacity to develop school-wide systems for student discipline that incorporate the following: regular data analysis; data-based decision-making; identification of students in need of support; provision of timely, high-quality interventions when students' behavior results in repeated disciplinary responses; and strategies to promote student behavior and school climate.Uses data to assess and track progress of school-level implementation regularly using various computer programs and tools; helps manage the analysis and presentation of data and progress of data-driven initiatives for the senior management team and external audiences; and facilitates data-driven conversations with Instructional Superintendents and school leadership.Provides programmatic leadership in the areas of student discipline and school climate that is based on research and best practices and aligned with district and team priorities; and plans, develops, and delivers training and technical assistance for school-based staff, Instructional Superintendents, and other DCPS stakeholders.Assists with the organization and implementation of school-based initiatives related to district and team priorities (including bullying prevention, positive behavior support, in-school suspension, and in-school disciplinary responses).

- Set and reinforce clear expectations and routines that are aligned with the school’s overall vision.- Develop and implement curricula and activities to meet academic standards.- Thoughtfully plan daily lessons and implement specific strategies to meet the needs of all students, providing extra support, enrichment, or variation of work when necessary.- Demonstrate strong content knowledge.- Design and implement assessments that measure progress towards academic standards and diagnose areas of student misunderstanding.- Use assessment data to refine curriculum and inform instructional practices.- Be accountable for students’ academic growth and increase each individual student’s achievement.- Create a positive, achievement-oriented learning environment.- Reflect on successes and areas of growth as a teacher, seek to improve performance, and respond to feedback.- Invest parents and families in their children’s academic success through regular communication.

• Spearheaded training and mentorship programs for 35 call center agents, focusing on delivering "Best in Class" customer service across multiple channels including phone, email, and white mail.• Designed and executed 21 hours of comprehensive training sessions for 50 bilingual agents and managers at AARP's West Telecom Center in Harlingen, TX. This initiative significantly expanded AARP's presence within the Latino/Hispanic American community.• Achieved a remarkable 92% retention rate by ensuring thorough training and support for new agents and managers during the onboarding process.• Played a pivotal role in the successful launch of AARP's new contact center in Sunrise, FL, providing training and coaching for 65 new contact center agents and 21 managers. This resulted in a seamless transition to the new center, which now handles 80% of AARP's 1.2 million annual correspondences.• Led the implementation of AARP Membership contact center transformation, overseeing the integration of two new contact center providers, Alpine Access and Transcom.• Mentored and trained 35 call center agents and managers to excel in delivering exceptional customer service across various communication channels, contributing to the overall success and reputation of the organization.

Responsibilities included providing assistance directly to contact center agents to ensure the success of various internal and external projects and issues.-Responsible for training and mentoring new Contact Center agents during launch of new Contact Centers.-Developed and designed intranet knowledgebase tool using various HTML web editing software.-Responsible in maintaining and updating extensive internal Knowledgebase tool used by entire Association as well as Contact Centers.

35hrs weekly - 46,000 annually

Certainly! Here are the edits:- Provided Siebel training and conducted workshops using Oracle platform.- Served as the primary point of contact for handling escalated calls during periods of heightened political volatility, such as Health Care Reform and Medicare Prescription Drug Part D initiatives.-Create scripting used to handle difficult and irate callers during difficult political campaigns and initiatives. -Designated a Certified Customer Care Manager by the Customer Care Institute in Atlanta, GA.-Provided help desk assistance to 150 contact center agents aiding them in handling difficult calls and questions.-Provided customer service assistance to an average of 120 AARP members a day on wide range of topics serviced by the association.