Reginald R. Email & Phone Number

Mclean, Virginia, United States

-Provide exceptional executive-level VIP support, ensuring uninterrupted global technology operations for key stakeholders.-Resolve complex user technology issues promptly, maintaining optimal corporate technology services.-Collaborate with operations teams to ensure seamless "always on" business operations.-Implement support strategies to meet and exceed the needs of internal users across the globe.-Execute meticulous maintenance of end user devices, aligning with security policies to safeguard company systems.-Oversee and manage IT management systems to guarantee data integrity, accuracy, and consistent performance.-Skillfully image, configure, and deploy Dell laptops/desktops, Apple MacBook, iPhones, and Teams Rooms.-Actively contribute to project success through meticulous task execution, consistently delivering on time and with 100% accuracy.-Effectively administer Azure, Microsoft Exchange (Cloud/On-Prem), SharePoint, Teams, Active Directory including user and group management, security protocols, files shares, JAMF, MFA-Maintain an environment of continuous improvement by engaging with cross-functional colleagues and stakeholders.

Triangle, Virginia, United States

Affiliated Marketer - Freelance Digital Marketing Designing marketing material on Social Media platforms to boast product sales. We use our core values to determine which products we promote. Core Values- Functional - promote products that are useful everyday- Inspiring - Ads that encourage others to feel like they can achieve more- Insightful - Helping others find the meaning behind the messaging- Authentic - Creating and sharing accurate and reliable content- Fun - Have fun putting together content and messaging- Artificial intelligence (AI) is a rapidly evolving technology that has the potential to revolutionize the way businesses operate. AI can be used to automate and streamline many corporate processes, freeing up employees to focus on more strategic and creative tasks.- Personalized marketing: AI can be used to personalize marketing messages to each individual customer. - This can be done by using data such as past purchase history, website behavior, and social media activity to create targeted messages that are more likely to resonate with each customer.- Automated lead generation: AI can be used to automate lead generation tasks, such as identifying potential customers, qualifying leads, and scoring leads. This can free up marketing teams to focus on more strategic tasks, such as developing and executing marketing campaigns.- Campaign optimization: AI can be used to optimize marketing campaigns by analyzing data such as click-through rates, conversion rates, and customer lifetime value. This can be used to improve the targeting, messaging, and timing of marketing campaigns.- Chatbots: AI chatbots can be used to automate customer service tasks, such as answering questions and resolving issues. This can free up human customer service representatives to focus on more complex tasks.

Mclean, Virginia, United States

As a Senior Analyst for the Executive Collaboration Service (ECS), my role was customer facing with our most senior leadership including the, Office of the President, Mars Leadership Team, Board of Directors and Mars Family. - Provide exceptional and proactive white-glove IT support to our executive customers and provide leadership and oversight on IT Operational Excellence for the Global Headquarters campus- Act in a business partnership mindset to unlock customer insights and deliver new value creation initiatives for the Global Headquarters campus (delivering new digital innovations at the site and for customers)- Lead and manage projects related to the ECS agenda, both locally and globally- Provide consultancy and support of digital events, advanced meetings, and next-generation broadcasts- Oversee network, server, laptop, office IT equipment upgrades and maintenance.

1. Cisco support; design, install and troubleshoot Cisco switches, routers. Configured VLANs, trunking, and port security using CatOS and IOS (RIP, OSPF, EIGRP, Qos, VOIP, IPSEC tunnel), Firewalls (pix 535, Microsoft ISA), ACL's. 2. Microsoft Windows Server 2000/2003 farm (40+) support; configure windows server apps including DNS, DHCP, WINS, SMTP, SSL, and TCP/IP, file/folder shares. Apply security patches and updates and troubleshoot outages. Microsoft Active Directory 2000/2003 support, troubleshooting, group policy management, login script development (using Visual Basic), user account and group creation and memberships. 3. VPN support; configure and troubleshoot Microsoft Windows 2000/2003 VPN server. Manage VPN connectivity to remote offices and corporate partners through our Cisco Pix. 4. Exchange 2000/2003, Lotus Notes 4/5/6, Blackberry Enterprise Server (Lotus Notes, Exchange). Monitor email servers, setup new accounts, mailbox maintenance, and troubleshoot any outages.

Workstation Analyst · Provided initial and on going program management, consulting and training oversight to an assigned organizational element to ensure a consistent application of approved standards for workstations and network components on the desktop.· Resolved or coordinated the efforts of others with desktop/network problems: NT Workstation 4.0, Windows 95/3.x, Lotus Notes 4x, Novell 3.x/4.x, CCmail, MS Office, Lotus Smart Suite, WordPerfect, Internet Explorer, Attachmate Extra 6.3, Imaging (AIS+), Quark, Adobe (Illustrator, Photoshop), Auto Cad r13/14.· Identified opportunities for improving customer information systems and telecommunication requirements by analyzing computer capabilities in relationship to business needs. · Worked with customers to develop software migrations and hardware roll out plans for major projects (ex. Ccmail to Lotus Notes, Netware 3.x to Netware 4.x)

Associates, Specialized Technology

Diploma, Acedemic