Reginald Chocho Email & Phone Number

Johannesburg, Gp, Za

Interface for business solutions, Setting up content security for Business Solutions, Creating Entry Templates and Workflows for Business Solutions, Constructing Search Templates, Starting and stopping system components, Monitoring the FileNet P8 system, Importance of discovery and analysis of Content Capture Process, Phases of Content Acquisition, Capture Methods and Indexing options, Standards, Legal issues and Best practices relating to managing content. Other Certifications Obtained: KnowledgeLake Imaging and Capture Suite Kofax Capture ver 9.0; Responsibility: Maintain Sharepoint and KnowledgeLake pre - production and production systems, Respond to help desk requests, Provide support for document capture system (KnowledgeLake Product Suite, Kofax) , Write customer service requests to introduce new features or fix existing system bugs, Gaining an understanding of the Projects involved in, what the business requirements are as well as the proposed solutions, Performing migrations from Pre Production to Production, Performance Monitoring of all Environments, Create inventory of existing system operating procedures, best practices, system diagrams and troubleshooting guides. Administering and management of Sharepoint users within AD, involvement within projects as a technical consultant, Creation of technical specification documentation based on the Business requirements.

Responsibility: Maintain FileNet P8 pre - production and production systems, Respond to help desk requests, Deployment of FileNet system patches and other software upgrades, Provide support for document capture system (FileNet Capture, IDM Desktop, Kofax) , Administration and support of FileNet IS (Image Services), Write customer service requests to introduce new features or fix existing system bugs, Gaining an understanding of the Projects involved in, what the business requirements are as well as the proposed solutions, Performing migrations from Pre Production to Production, Performance Monitoring of all Environments, Create inventory of existing system operating procedures, best practices, system diagrams and troubleshooting guides. Working with and administering Java applications within Websphere, Administering and management of FileNet users within Active Directory, involvement within projects as a technical consultant, Creation of technical specification documentation based on the Business requirements.

Responsibility: 1st and 2nd line support (Hardware and software), IT Hardware and software audits, network installation and support, Cost analysis, Documentation, Assist with approved projects, Microsoft Technologies Support , Network analysis, Retail store visits, Back Office Support, Procument of goods from 3rd party suppliers, resolution of user queries. Liaise and consult with other business units and external parties on any system related issues.

Responsibility: Designing, implementing, maintaining and troubleshooting networks, Setting up of new computer systems purchased. Maintenance, Upgrades and Repairs of PC's, Exchange Server maintenance, operational support of the company

Responsibility: Setting up of new computer systems purchased. Maintenance, Upgrades and Repairs of PC's, Data Backups and Virus detection and removal, Installation of Operating systems, Hardware devices and drivers. Network Support and administration, server maintenance and support. Troubleshooting & Fault-finding. Customer Service & Support. Stock Controlling and handling of warranty repairs, helpdesk support of various products.

Responsibility: Maintenance, Upgrades & Repairs. Installation of Hardware devices, Software and driversTroubleshooting & Fault-finding, network support and administration.

Responsibility:Checking all the computers before the examination starts. Loading programs that are needed for the examination and providing support when needed.

Management Development Programme (Mdp)

General Management and Entrepreneurship Economics Financial Management Marketing and Customer Services Leadership People Management.

Ccna

Diploma, Pc Engineering

Matric

Education record

AIIM ECM Master (Enterprise Content Management)