Reginald Gutierrez Email & Phone Number

San Antonio, TX, US

San Antonio, Texas, United States

Benefits AdministrationOversees all benefit enrollments and terminations for health, dental, vision to include billing, vendor communications and annual open enrollment.Acts as the primary point of contact and expert ensuring benefit options are provided in a clear and positive manner to all employees.Administers the 403B plan, running the bi-weekly 403B.

San Antonio, TX

Led a team of 11 resources across three distinct functions: Global Support Owner, Training, and Quality & Listening. Practiced the Agile methodology. Championed my team of project managers to develop their ability to identify risks and mitigate issues. Created meaningful analysis to key client and internal stakeholders to provide a continuous flow of.

San Antonio, Texas Metropolitan Area

Key Responsibilities:Managed and optimized the customer service contact solution for unemployment insurance benefits within a high-pressure, rapid-response environment.Provided comprehensive daily support to the team by closely monitoring call metrics, addressing escalations, and resolving high-level inquiries.Coordinated effectively between multiple.

San Antonio, Texas Area

Key Responsibilities:Managed and directed multiple teams responsible for delivering Tier 1 HR services across North America within a global pharmaceutical company.Provided hands-on leadership by overseeing day-to-day operations, including monitoring call metrics, resolving escalations, and addressing high-level inquiries.Collaborated closely with Tier 2 HR.

San Antonio, Texas Area

Key Responsibilities:Team Leadership and Management: Effectively managed and mentored a team of HR professionals, providing day-to-day support, guidance, and direction to ensure optimal performance and adherence to service standards.Client Collaboration: Fostered strong relationships with internal and external stakeholders, collaborating closely with Tier.

San Antonio, Texas Area

Supervised and managed the incident queue for the Transactions team, ensuring timely and efficient resolution of issues.Conducted in-depth research and analysis on escalated service issues, providing detailed histories and root cause analysis to facilitate effective problem-solving.Provided hands-on support to Transactions Team Representatives in.

San Antonio, Texas Area

Orchestrated and led comprehensive training sessions to facilitate the seamless transition of the Transactions team from San Antonio to Bangalore, India, ensuring proficiency in all operational aspects and adherence to organizational standards.Conducted tailored training programs for newly onboarded Transactions team members, equipping them with the.

San Antonio, Texas Area

Key Responsibilities:Accurately input and validate corrections and data entries into the HR system, ensuring data integrity and compliance with company policies and regulations.Efficiently process and manage the onboarding of new hire associates into the HR system, including the batching and verification of essential documentation.Handle the distribution.

Ba, Geography

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