Reginald Wilkinson, Sr. Email & Phone Number

Morrisville, NC, US

Direct projects from a service perspective by assessing technical and logistical needs, coordinating resources, and monitoring project timelines.Manage the complete operations for delivering warranty services to cloud service provider customers, from setup to execution and ongoing support.Supervise break-fix operations for Lenovo's rapidly growing $600MM+.

Round Rock, Texas, US

• Championed quality initiatives to meet organizational goals promptly through strategic quality planning, data-driven analysis, and continuous process improvements.
• Engineered to ensure timely achievement of quality goals through development of Comprehensive Quality Plans on metrics and product events.
• Monitored and analyzed field performance of newly launched as-a-Service offerings.
• Authored, reported, and acted upon Key Performance Indicators (KPI) for DELL products.
• Facilitated Core teams and collaboratively led stakeholders in meetings to define processes, eliminate gaps, and develop process-improving solutions.
• Utilized an Agile approach, exemplified by use of tools such as JIRA and Confluence.

Round Rock, Texas, US

• Designed and implemented service solutions from pre-sales to delivery, aligning with customer needs, technology requirements, and cost considerations.
• Collaborated with account teams and customers to gather information required for scoping.
• Led compliance to SLAs, analyzed proposals, Statements of Work (SOW), and pricing models (BOM).
• Delivered solution governance, maintained, and tracked information required for internal reporting systems.
• Drove prompt resolution for escalated situations and created/maintained strong relationships with services sales teams.
• Influenced customers or prospective customers to develop integrated solutions and led detailed architectural dialogues to facilitate delivery of comprehensive solutions.

Round Rock, Texas, US

• Expert in collaborating with Product Management to develop integrated solutions, adept at presenting technology roadmaps and infrastructure to internal and external customers.
• Collaborated with Product Management to develop integrated solutions and led detailed architectural dialogues to facilitate comprehensive solution delivery.
• Deployed NVIDIA GRID K1 and K2 cards in UCS C-series servers.
• Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
• Conducted technical workshops and educational sessions for Sales and Services teams.
• Presented roadmap and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security, and integration capabilities.

Marlborough, MA, US

• Experienced professional with a proven history in implementing expert solutions for the healthcare enterprise industry.
• Implemented expert solutions for healthcare enterprise industry (MEDITECH)
• Developed best practices, templates, methodologies, and knowledge management, collaborating with engineers within the group.
• Collaborated with clients to determine fully managed platform in compliance with SOC2 type 2 controls.
• Conducted end-user reviews for OpSus Cloud Service purposely built for hospitals, Medical Imaging, PACS and Health Information Exchange

San Jose, CA, US

• Skilled in defining network requirements, optimizing Unified Computing projects, and supporting end-to-end processes.
• Collaborated with customers to identify business costs and benefits of implementing Cisco computing solutions.
• Pioneered development of UCS practice infrastructure methodology, services offerings, and of add-on tools/services for UCS infrastructure.
• Initiated and led efforts with sales, engineering, and project management teams to streamline communication strategies, improving overall customer engagement by 30%.
• Designed large-scale deployments for enterprise, global theater, and service provider organizations.
• Authored documents and created presentations detailing technical aspects of products, technologies, and solutions.

Centennial, Colorado, US

• Developed engineering specifications and solutions for large-scale, complex installations.
• Implemented engineering solutions for large installations, ensuring compliance with customer specifications.
• Conducted on-site visits to ensure successful installation and system integration.

• Provided engineering resources for storage area network technology implementations and special projects.
• Delivered engineering support for SAN technology, improving customer satisfaction and project outcomes.
• Managed special projects, ensuring on-time delivery and technical accuracy.

Bangalore, Bangalore, IN

• Dell's enterprise services team, specializing in storage systems.
• Provided expert support and solutions for Dell's enterprise storage systems.
• Enhanced customer experiences through technical expertise and timely issue resolution.

San Jose, California, US

• Resolved multi-level technical support issues for Network Appliance products across UNIX, LINUX, and Windows platforms.
• Provided multi-level support for Network Appliance products, improving system reliability.
• Resolved complex technical issues, ensuring 0% downtime and customer satisfaction.

Bachelor Of Science - Bs, Computer Science

Associate Of Arts And Sciences - Aas, Data Storage And Virtualization