Reginald Evans Email & Phone Number

Montreal, Quebec, Ca

Montreal, Quebec, Ca

* Functions as the Change Request Manager for the DirecTV Integration program.* Tracks multiple project financials to ensure budget adherence.* Responsible for the accurate maintenance and approval process for project documentation in PRISM.* Leads meetings with business clients and testing teams to develop test schedules.* Authors a weekly, executive level communication detailing the status of project deployments across the Digital PMO for Sales, Services, DirecTV, and Support Teams.* Coordinates and prepares presentations for monthly, informational meetings consisting of various PMO teams.

Worked with Piedmont Healthcare team to analyze office processes and make appropriate modifications. Enhanced the Front Office’s daily practice processes and procedures. In conjunction with Piedmont Healthcare and Piedmont Hospital, integrated the EPIC EMR System in the office. Worked with patients using the EPIC scheduling/Cadence and the patient portal/Mychart. Provided 1st level support for all hardware and software needs. Work with patients to generate referrals to specialists and facilities. Managed website upgrades and other external communications. Worked with patients to resolve issues, including scheduling, billing and obtaining test results. Trained new office personnel on the NextGen 5 EPM software.

Managed physician practice and supervised 3 staff members. In conjunction with Piedmont Healthcare and Piedmont Hospital, integrated NextGen 5 EPM system. Created internal implementation schedule for the office. Installed and Integrated new hardware and software. Managed the selection process of the EMR software. Integrated the RelayHealth software in the office to perform e-prescribing, and provider/patient communications.

Hanover, Md, Us

Contract position with Cingular Wireless/AT&T Wireless. Managed data warehouse billing conversion projects which provided data for several downstream applications. Created and maintained project schedules and stored updated versions in SharePoint. Created and maintained deployment documents and conducted deployment meetings with management and project team. Held weekly status meetings and distributed status reports to project team, management, and customers. Facilitated JAD sessions for project team and customers. Ensured project followed SDLC and all required deliverables were completed, documented, approved and stored in document repository systems (PRISM and SharePoint).

Columbia, South Carolina, Us

Reviewed departmental work requests and provided estimates for new projects and change requests. Coordinated activities through direct and indirect staff including development, functional testing, integration testing and system support. Coordinated schedules with system support to deploy production applications and break/fix applications. Mentored staff in the skills necessary to perform various functions. Managed multiple software projects and break/fix issues for several call center applications to provide enhancements for 350 internal and 50 external Customer Service Representatives. Communicated to senior management, project management, and client management a centralized overview of cross-functional projects, activities and milestones, and raise visibility of roadblocks.

Columbia, South Carolina, Us

Created web application to interface with multiple CICS systems which allowed the customer service representative to view caller information. Implemented a JAVA web application to assist agents with obtaining ratings and policy estimates for individuals and groups. Developed a self-service interface where customers could obtain an insurance quote. Designed and developed software to connect the corporate website to the company mainframe which displayed a provider directory and information on patient claims, authorizations, bill status, and eligibility. Modified and developed client-based software, which retrieved medical management information for small community-based medical networks allowing for connectivity between medical facilities. Developed queries using Crystal Reports and DB2 from the IBM mainframe. Trained and supported internal and external customers on software questions and installations.

Falls Church, Va, Us

Re-engineered the graphical configuration library system from a Macintosh platform to a Macintosh and Windows 95/NT platform using PowerBuilder. Gathered requirements, designed, prototyped and implemented a graphical search library incorporating configuration management and financial labor tracking system. The application used the OracleCard software as the GUI front-end and an Oracle database to store images and presentations. It increased the productivity of the Presentation Arts department for locating images and generating presentations. Coded several production programs in C, PL/1, CICS, and DB2 for electrical wiring projects on the IBM 3090. Held a DOD secret level clearance

Bs, Computer Science

Education record