Reginald Hill Email & Phone Number

Raleigh-Durham, North Carolina Area

Managing key strategic sourcing projects & programs Work closely with recruiters and hiring managers to source top technical talent. Source and develop passive prospect pipeline for Full Life Cycle recruiters to develop into candidatesAbility to locate & identify qualified candidates through creative channels, like leveraging social networking sites.

Raleigh-Durham, North Carolina Area

Managing key strategic sourcing projects & programs Work closely with recruiters and hiring managers to source top technical talent. Source and develop passive prospect pipeline for Full Life Cycle recruiters to develop into candidatesAbility to locate & identify qualified candidates through creative channels, like leveraging social networking sites.

Roanoke Rapids, Nc

•Successfully managed multiple projects bringing all projects to completion on time and on budget. •Responsible for all aspects of the requirements gathering, risk assessments, requests for quote, statements of work, purchasing, and expense and resource usage tracking. •Wrote the business cases and funding requests for projects and administered them through the approval process. •Responsible and accountable for budget management and reporting, scope management, and change request… Show more •Successfully managed multiple projects bringing all projects to completion on time and on budget. •Responsible for all aspects of the requirements gathering, risk assessments, requests for quote, statements of work, purchasing, and expense and resource usage tracking. •Wrote the business cases and funding requests for projects and administered them through the approval process. •Responsible and accountable for budget management and reporting, scope management, and change request processes. Show less

Roanoke Rapids

• Successfully managed multiple projects bringing all projects to completion on time and on budget. • Responsible for all aspects of the requirements gathering, risk assessments, requests for quote, statements of work, purchasing, and expense and resource usage tracking. • Wrote the business cases and funding requests for projects and administered them through the approval process. • Responsible and accountable for budget management and reporting, scope management, and change… Show more • Successfully managed multiple projects bringing all projects to completion on time and on budget. • Responsible for all aspects of the requirements gathering, risk assessments, requests for quote, statements of work, purchasing, and expense and resource usage tracking. • Wrote the business cases and funding requests for projects and administered them through the approval process. • Responsible and accountable for budget management and reporting, scope management, and change request processes. Show less

•Providing technical assistance, support, and advice to customers. •Maintains, analyzes, troubleshoots, and repairs computer software, hardware and computer peripherals. •Procure, install, maintain, upgrade or replace, clean, and repair computer hardware and software.•Educate users on computer security, install security software.

• Function as a Service Delivery Account Manager to ensure delivery of technical services for US and China clients.• Coordinated the transfer of information, requests, and updates between clients and internal technical support teams.• Function as a liaison and focal point handling Customer Service issues including servers, networking, software applications, database, and printing in a manufacturing environment.• Created and maintained weekly status reports.• Preparation/update… Show more • Function as a Service Delivery Account Manager to ensure delivery of technical services for US and China clients.• Coordinated the transfer of information, requests, and updates between clients and internal technical support teams.• Function as a liaison and focal point handling Customer Service issues including servers, networking, software applications, database, and printing in a manufacturing environment.• Created and maintained weekly status reports.• Preparation/update of regular communications documents for root cause analysis reporting. • Communicated/reported project progress related to schedule and work performance to project teams.• Responsible for project management, which included maintaining customer expectations, allocating resources, change control, and process adherence. • Responsible for identifying, tracking and resolving issues and change requests.• Manage Critical Situation issues and drive them as a customer advocate to resolution via 24/7 weekly rotational pager.• Collaborated with technical support teams to develop and execute strategic solutions. • Manage client SLA’s for quality, turnaround time, process adherence and cost control. Show less

•Level 2 support in a call-center environment Problem determination, re-creation, debugging•Responsible for setting up and managing software development project expectations and creating and maintaining schedule for each project, identifying and monitoring timelines, mile-stones, tasks, resources, dependencies, risks, testing and acceptance criteria until deployment•Monitor software development progress against plan throughout the project/delivery cycle including time, budget, and… Show more •Level 2 support in a call-center environment Problem determination, re-creation, debugging•Responsible for setting up and managing software development project expectations and creating and maintaining schedule for each project, identifying and monitoring timelines, mile-stones, tasks, resources, dependencies, risks, testing and acceptance criteria until deployment•Monitor software development progress against plan throughout the project/delivery cycle including time, budget, and quality measures•Provide desktop support, maintaining PC’s and peripherals, software, upgrades, patches, etc. Show less

• Helpdesk/Customer Service phone support in a 24/7 call center environment. • Problem determination for internal and external customers providing solutions to Information Technology requests, network and workstation support issues. • Level 2 print support, manipulating queues, device driver install/setup.• Provide preventive maintenance and repair services for IBM RTP business sites from

Accounting

Accounting