Provided front-line support to end-users, troubleshooting hardware and software issues.Collaborated with cross-functional teams to implement system improvements.

Provide video-based services that help businesses establish and grow their online presence.Key Contributions:-Project Management, meeting deadlines, and performing well in a fast-paced environment.-Formulating contracts, organizing, and planning the production schedule -Set up and break down production equipment. Proper management of production equipment.-Day-to-day small business operations: bookkeeping, SEO marketing, social media management.

Dedicated and client-focused Financial Service Representative with 10+ years of experience in the financial services industry. Adept at building strong relationships with clients through comprehensive financial guidance and personalized solutions. Proven track record of achieving sales targets, resolving complex financial inquiries, and ensuring client satisfaction. Skilled in promoting financial literacy and delivering exceptional customer service. Key Competencies:Client Relationship Management: Cultivated strong, trust-based relationships with clients by understanding their financial goals and tailoring solutions to meet their needs.Sales and Cross-Selling: Consistently exceeded sales targets by effectively promoting and cross-selling financial products and services, including life/health insurance, debt solutions and investments.Financial Analysis: Conducted thorough financial analyses to assess clients' current financial positions and recommended strategic plans for wealth management and financial growth.Regulatory Compliance: Ensured strict adherence to regulatory guidelines and compliance standards, providing clients with confidence in the integrity of financial transactions.Effective Communication: Communicated complex financial concepts in a clear and concise manner, fostering a high level of client understanding and engagement.Problem Resolution: Demonstrated proficiency in resolving client inquiries, addressing concerns, and providing solutions to complex financial challenges.

Custom build and upgrade personal computers.Key Contributions:-Troubleshooting, diagnosing, repairing, and connecting peripherals.-Install OS and necessary software. Update memory and improve performance.-Virus protection and monitoring.Inventory ManagementProblem SolvingTechnical TroubleshootingPhone & Online SupportMicrosoft O365 SupportPC RepairCustomer ServiceComplaint HandlingSoftware InstallationSoftware: MS Office 365, Meet, Team, ZoomBrowsers: Google Chrome, Microsoft Edge, Mozilla FirefoxNetworking: LAN, Mesh Wi-Fi Network SystemsPlatforms: Windows 10 Enterprise, Android, Chrome OS