Reginald Nash Email & Phone Number

Washington, District Of Columbia, United States

Creator, editor, and contributor for Medium Publication “Creative Conduct” which publishes original content from multiple writers. Owner of a personal blog and digital magazine (Rags&PiecesMag) focused on personal growth, lifestyle and fashion. Created and manage Facebook group for 40+ content creators to collaborate and share ideas. • Attracted over 19,000 views to website by creating a consistent visual appeal across all platforms due to establishing and owning engaging digital experiences with customer base• Managed teams of creators and provided them with the technological expertise and marketing strategy to deliver a successful digital product to their audiences and the digital publication’s readers• Obtained a following of 17,000 people across multiple platforms through effective customer centric marketing and a focus on creating the best digital experience for visitors• Featured on a Marketing Influencers Podcast (@Crowdfire) due to effectively engaging as a “Chat Warrior” for a weekly Twitter chat• Achieved 220K monthly impressions on Twitter due to engaging content and a successful engagement strategy• Improved traffic to over 40 blogger’s sites by coaching them on their content and promotion strategies

Plano

Responsible for providing students with the necessary English Composition skills to be successful in college and beyond.• Developed and delivered comprehensive lesson plans to students in English Composition I• Leveraged full range of Canvas LMS’s features and functions to maximize the learning effectiveness• Encouraged interaction and collaboration through the use of discussion board assignments• Focused on improving rhetoric and writing composition skills• Used multiple instructional sources to design and implement a curriculum that is nearly all digital

Arlington

Responsible for ensuring students learn proper writing techniques and grammar and also are capable of composing clear, concise, and technically correct essays and papers. • Create effective learning plans based on the direction of the class and the deficiencies of the students• Created lessons using various multimedia assets and encouraged online social engagement• Designed Blackboard course home to engage learners, manage lessons, and external assessment platforms• Enabled mastery of content by focusing on areas where students struggle and providing additional resources • Created and delivered visually interesting and engaging lesson plans• Focused on rhetoric and writing composition skills

Irving, Texas

Responsible for the Governance and Oversight of Global Balance Sheet accounts for assigned regions and managing the centralization and standardization of the accounts.• Designed and delivered training materials for implementation of a shared productivity software product• Drafted and reviewed accounting guidelines and reconciliation procedures related to Balance Sheet accounts• Managed the cross business centralization and realignment efforts for the Global BSS Group• Developed process flows for the Retail Banking Operations substantiation processes and risk identification• Ensure controls for reconciliations are in compliance with internal and external requirements• Developed reporting and process for the identification and resolution of aged unreconciled account balances

Lewisville, Texas

Business Analyst IV AVP, JPMorgan Chase Bank – Responsible for creation of process and procedures for assigned teams within Chase Home Finance. Developed governance for departments within Chase Default Reconciliation to ensure compliance with Government regulations.• Reduced frequency and scope of billing errors and company losses by implementing improved processes and procedures which have resulted in QA scores of 99.91% or higher since September 2014• Developed a process to systematically update loans en mass to ensure correct fees are being charged • Completed all projects in a timely manner through the effective management of cross-functional teams• Developed a QA process to identify discrepancies between the system of record and the Default Fee Matrix• Developed comprehensive performance standards and presented to senior leadership for approval• Evaluate the effectiveness of vendors through manipulation and analysis of large amounts of data in Excel

Fort Worth, Tx

Financial Operations Manager I AVP, JPMorgan Chase Bank – Formulate and transform policies and processes for the Corporate Account Reconciliations group to ensure alignment with division’s strategic plan. Design appropriate controls and governance to mitigate operational, financial and business risks. Lead, manage and develop managers to deliver results consistent with business needs. • Developed a staff of three managers with 15 direct reports; consisting of a cash application and check processing team, a corporate advance payment research team, and a root cause analysis team.• Direct IT system engineers in the implementation of technology to satisfy business requirements and translate departmental goals into tangible IT executions through BRD documented requirements• Consistently improve multi-channel, division-wide processes by creating and implementing process re-engineering strategies while ensuring alignment with the division’s strategic vision and compliance with audit• Reduced borrower risk by designing appropriate reconciliation controls for Portfolio Management• Ensure compliance is continually met by providing consistent coaching and development of team members• Developed capacity planning models to ensure appropriate staffing levels and budget adherence• Mitigated departmental risks by implementing controls and reporting to locate and eliminate errors• Completed RCSA targets and initiatives• Root Cause staff director• Designed a comprehensive document to track the progression of reconciliations through the pipeline• Reduced the aging of open loans by creating automated loan closure cash application process• Managed staff productivity and efficiency by ensuring performance standards are understood, are aligned with business goals and adhere to the bank’s policies and processes

Fort Worth, Texas

Financial Operations Unit Manager (Corporate Account Reconciliations), JPMorgan Chase Bank – Managed lead analysts who work with assigned lines of business to design appropriate controls for operational risks, processes and activities. Lead analysts to reconcile Corporate General Ledger accounts appropriately and apply funds accordingly. • Improved the production of the Quality team by 200% by streamlining the Reconciliation and corporate advance transaction posting process• Eliminated backlog by re-engineering and implementing more efficient processes• Designed and developed curriculum to train all analysts on the improved Reconciliation process• Reduced exception inventory by creating a team of high-skilled, cross functional research analysts• Completed project to migrate training documentation to web based system on time and under budget

- Managed a successful salon and a team of technicians and was solely responsible for all of the financial and operational aspects of the business.• Managed costs and revenue streams more efficiently through improvements in financial recording• Expanded client base year over year through outstanding service and professionalism• Obtained high level of customer satisfaction by increasing timeliness and delivering quality • Increased sales by 11% annually through creation of more efficient marketing strategies• Formed valuable vendor relationships by decreasing and maintaining low accounts payables

- Served in a Team Leader role managing the budget for a team of 10 representatives and performing various administrative functions including training and scheduling of team events and creation of supporting documents and job aides.• Improved customer satisfaction by setting up both electric and gas accounts in one call• Reduced manager’s duties by handling the administrative and budgetary responsibilities• Decreased customer hold time by efficiently handling 100 calls per day on average• Reduced account discrepancies by thoroughly reviewing account details with customer• Increased company goodwill by reporting service problems and restoring service promptly • Eliminated information gaps by training team on any new procedures or best practices

Phd, English Language And Literature/Letters

Master'S Degree, English Language And Literature/Letters

Bachelor'S Degree, English Technical Writing