I have developed my career in the Operations area, always taking care of the professional experience and the acquisition of technical, academic and management knowledge.My main accomplishments were: ☛Direct participation in the start-up project and expansion plans of two plants of multinational companies (Andrew and Case New Holland) implementing the Administrative / Technical / Operational processes, ISO, ERP training and support in general. ☛Improved the level of customer service by more than 10% over a 2-year period, from 81% to 92%. ☛Reduced inventory by approximately US$ 2 million (+/- 30%), maintaining / improving the level of customer service. ☛Part of the team responsible for the organizational restructuring during the years 2015 to 2017, reducing the Operational team by approximately 47%. ☛ Head of operations during 2018 to 2020, supporting a sustainable sales growth of more than 40% in the period, with a strong review of processes maintaining the level of customer service. My main competencies are: - Sales / Operations interface - Operational Leadership - S&OP (Sales and Operations Planning)- Corporate Change Agent - P&L Analysis and Forecast - People management - Budget and Forecast - Continuous Improvement Process - New Business Integration - Strategic planning - Lean Production Techniques and 6 Sigma - Technical Instruction - Presentations at different organizational levels I have a strong academic basis in Operations and Supply Chain, including APICS / ASCM certifications (CPIM and CSCP), Master Degree (MSc) in Administration, MBA in Business Management at FGV - Graduation in Logistics – Administration course in England - Technician in Electronics.Fluent English with experience abroad. If you want to exchange professional information, I can be reached via e-mail: reginaldo.pires@gmail.com or via LinkedIn.