Reginald Patterson, Mba Email & Phone Number

Chicago, Il, Us

Greater Chicago Area

Greater Chicago Area

Greater Chicago Area

• Participate in the daily and strategic management of the assigned Cross-Functional Team (CFT) including: communications with the AP; working with MD and Associate Director of Marketing (ADM); formulation and delivery of Steering Committee reports.• Optimize workflow through efficient utilization of Recruitment Services staff.• Analyze reports related to the day-to-day operations and overall productivity of the team to forecast and drive performance.• Serve as subject matter expert relating to the recruitment function, including tools and technology.• Stay abreast of new trends in the marketplace that impacts the business and programs.• Monitor performance and identifies areas for team growth and individual development• Provide direction to audit database records, and on timely feedback/coaching on adherence to lead management guidelines, quality and accuracy of email communications. • Facilitate one-on-one meetings team members to discuss topics relevant to their performance, individual coaching and developmental needs.• Maintain progressive discipline system to enforce performance standards, and company and departmental policies.• Analyze performance weaknesses at the program/AA level. Develop and implement processes to attack the weakness.• Make staffing recommendations that optimize productivity to Recruitment Services Director and Managing Director.• Actively participates in interviewing, onboarding, training, and management of Recruitment Managers and Enrollment Advisors• Conduct annual performance reviews for each team member.• Participate in the budgeting process for each fiscal year. This includes forecasting staffing needs, turnover, operating and other expenses for the recruitment team within your area of responsibility.• Participate in developing the strategic growth plan for Recruitment Services including job descriptions and compensation plans for any new positions or positions that need to be modified to support current business needs.

Palatine, Il

• Responsible for the development, direction and coordination of Recruitment Services activities in accomplishing collective goals and objectives.• Ensures the practices, calling tactics and recruitment strategies are meeting desired results, consistent with the overall mission and strategic plan.• Develops detailed analysis and recommendations to improve recruitment results on consistent basis• Develops and maintains relationships with the Academic Partners to support the recruitment process and to have a strong understanding of partner expectations• Serves as the main point of contact for any internal or external escalations in recruitment services• Monitors key performance indicators from marketing efficacy to admissions conversions with the internal marketing team and the academic partner• Through self and team, accurately and completely portray partner institution’s educational programs and expected outcomes to prospective students.• Assist in the development and maintenance of Recruitment Services’ student engagement process.• Create, manage, and train enrollment processes for new partner launch projects.• Monitor and utilize technology resources to track student progression through the recruitment process to ensure high conversions• Responsible for the planning and hiring of Recruitment Services staff members, while forecasting future needs for department. Responsible for creating and executing on-boarding training of new team members, as well as continuous training for increased team performance.• Lead and/or assist with projects as needed

Interviewed candidates to determine admissibility. Maintained, tracked, analyzed, and forecasted performance, recruitment data, and admissions activity. • Utilized benefit selling, counseling techniques, needs assessments, active listening and best practices, increasing enrollment.• Ensured that prospective students have realistic expectations regarding their course of study.• Guided applicants through the process to make sure all application components are completed in a timely manner by developing timelines along with structured follow-up.• Acted as an advocate/liaison with prospective students to ensure the process of enrollment and financial aid is delivered with the highest level of customer service.• Maintained positive partner relationships• Assisted with program launch

Executed management responsibilities, including planning, assigning, budgeting, forecasting, and directing work of subordinates; appraising performance, rewarding and disciplining employees, addressing complaints, and resolving issues. Assisted with interviewing and training of new staff. Managed team of 10 reports, both in office and telework reports. Created and delivered team and region meetings and trainings. • Adhered to laws and regulations governing student recruitment.• Partnered to on-board 75+ new hires• Developed, directed, and managed team’s student enrollment activities, executing short-term and long-term recruitment strategy and ensuring objectives were met. • Pinpointed areas of opportunities for advisor implementation through on-spot coaching and observations.• Empowered development of others through consistent and immediate feedback and training.• Applied TEACH Values in the completion of all job assignments

Interviewed candidates to determine admissibility. Maintained, tracked, analyzed, and forecasted performance, recruitment data, and admissions activity. Assisted with colleague development and continuously mentored. Qualified candidates and provided placement within appropriate program in accordance with university policies and procedures.• Recruited prospective students using consultative method, achieving target enrollment budgets.• Utilized benefit selling, counseling techniques, needs assessments, active listening and best practices, increasing enrollment.

Master Of Business Admin./Human Resources/Project Mgmt (Mba) 2009, (Mhrm) 2013, (Mprm) 2017

Activities and Societies: N/AN/A

Lean Six Sigma Green Belt, Certificate Number: Pu987Gbi74743M

Bachelor Of Business Administration (B.B.A.), Sales And Business Marketing

Education record

Lean Six Sigma Green Belt, Coaching for Optimal Performance, High-Impact Communication, Behavior-Based Interviewing, Leadership.