Reginald Peacock M.S. Mba Email & Phone Number

Washington D.C. Metro Area

• Serves as a Consumer Response Intake Assistant, responsibilities include reviewing incoming correspondence, classifying the documentation, and determining the proper routing within the CFPB organization, financial institutions, and other agencies, and responds to written inquiries and communications from consumers, financial institutions, and/or other government agencies about financial products and services such as credit cards, mortgages, other loans, debt collection and credit bureaus. • Identifies and reports trends in consumer complaints to line managers and other divisions of CFPB, and tracks the incoming written communication through the maintenance of detailed logs or records from intake receipt to distribution. • Serve as a liaison between CFPB Consumer Response and other division within CFPB, and/or certain financial institutions divisions. • Manage general administrative operations including space usage, and any other matters necessary to the efficient operation of the Response Center. • Ensure all administrative support functions adequately serve the needs of the Response Center’s staff. • Provide advice and recommendations to senior leadership and management officials related to policy and procedures to be followed pertaining to office operations and purchasing protocols for IT and other supplies as needed. • Coordinate integration and synchronization of staff on-boarding, facilities, events and other activities.• Identify and obtain resources (i.e., staff, funds, space, and equipment, including IT equipment) to accomplish goals. • Present recommendations for future support functions, practices and/or procedures and makes necessary changes to meet the needs of changing programs and missions or to improve methods used in connection with existing programs.• Develop, recommend and implement processes and procedures for asset tracking and allocation.

Washington D.C. Metro Area

Master Of Business Administration (M.B.A.), Business Administration

Masters Of Cybersecurity, Information Technology

Business/Information Systems, Bachelor Of Science