Manage team of 30 client service representatives and supervisorsLead execution of approximately 1,000 activities each dayProvide direction and guidance to team on new initiativesConduct quality control audits and reviewsTrain staff on best practices, internal policies and proceduresReport daily and weekly KPIs to senior leadershipResponsible for addressing, resolving any escalated issuesShape tone of client contact within our organizationModify and enhance current processes for efficiency

Responsible for oversight of one large account and several smaller national accountsProvide direction and guidance to customers on new initiatives and requests.Provide overall management of projects associated with assigned accounts, including receipt of client data, job planning, cost estimating, schedule planning, and internal and external communications.Responsible for addressing, resolving and escalating issues and concerns of both customer and internal stakeholders.Integral in shaping tone of client contact within our organizationAssist sales team with the launch of new projects, initiatives, and enhancements to current processes.

Served as the primary day-to-day contact between customers and Foxfire. Responsible for ensuring customer business objectives and schedules were met through proactive planning and thorough project management, while providing exceptional customer care.Provided direction and guidance to customers on new initiatives and requests.Responsible for presenting and collaborating on new customer opportunities with Foxfire team members.Responsible for learning and concise communication of, customer objectives, schedules, and requirements to various Foxfire departments and associates.Responsible for addressing, resolving and escalating issues and concerns of both customer and internal stakeholders.Assist sales team with the launch of new projects, initiatives, and enhancements to current processes.Responsible for various administrative functions to support job management and process workflows.Oversaw jobs associated with assigned accounts, including receipt of client data, job planning, cost estimating, schedule planning, product quality, internal and external communications.Identify new revenue opportunities within assigned accounts.

Primarily responsible for the accurate and efficient production of all print and digital marketing communication projects. This is accomplished by using excellent project and time management skills and the ability to operate effectively in a deadline-driven environment. Daily activities include:-Managing workloads of internal and external resources and assigning projects per organizational needs-Proofing of print and digital collateral for content accuracy as well as design efficacy-Obtaining proper approvals on completed marketing pieces-Maintaining master production schedule for all marketing projects-Maintaining digital marketing schedule which includes email marketing, banner ads, text ads, and social mediaOther responsibilities include:-Collaborating with the marketing team to develop a print and digital marketing strategy for DIA products that utilizes our internal database in addition to available external databases-Participating in weekly strategy meetings with client departments to conduct needs analyses and create appropriate tactical plans-Providing graphic design support on print and digital marketing pieces as needed

Conducted telephone interviews with prospective students. Provided information regarding Programs offered by the College, Classroom Environment, and Career Opportunities. Listened, recognized and considered the needs of prospective students in order to provide them with the educational solutions for their career needs. Carried out tours of the campus for potential students.Enrolled prospective students in any one of the In-Demand Professional Programs

Consulted with families to determine their need and current situationDemonstrated company's ability to provide solutions to familiesSelected by Chief Sales Officer to train a new hire after six weeks of employment

Established and managed client accounts during the advertisement development phase to identify client objectives, set budget parameters, and determine design requirementsConducted editing and quality control of all advertisement designs to ensure accuracy and effectiveness of advertising campaign Managed client budgets closely to stay within set parametersDeveloped and managed business relationships through various means of contactImplemented various sales strategies and marketing tools to maintain and develop sales territoryManaged advertisement production, order input, and invoice resolution by utilizing continuous process development and improvement techniquesTrouble shot various issues regarding advertisement productionFacilitated, trained colleagues on, standard operating procedures for Layout 8000 production software and ADMARC customer management programInterfaced with news, creative, production and sales departments to produce well-organized, aesthetically pleasing and cohesive publishing documents

Communicated with appraisers in the retrieval and evaluation process and inputting data Provided oversight of the decision support system used for mortgage processing Displayed organization of documentation and processing of procedures