Field Operations Engineer
Current*Troubleshoot network devices, Nextiva devices and call flow related issues.*Communicate using phone, chat, screensharing, email and other technologies*Conduct user training on all Nextiva products, being able to present this training one on one as well as to larger groups.*Create Call Flows*Make outbound calls to customers to test all configuration changes and follow-up with the customer on questions and configuration changes.*Receive inbound support calls and online chat… Show more *Troubleshoot network devices, Nextiva devices and call flow related issues.*Communicate using phone, chat, screensharing, email and other technologies*Conduct user training on all Nextiva products, being able to present this training one on one as well as to larger groups.*Create Call Flows*Make outbound calls to customers to test all configuration changes and follow-up with the customer on questions and configuration changes.*Receive inbound support calls and online chat inquiries from customers to configure call routing and answer feature and phone questions.*VoIP troubleshooting*2 years of experience in engineering and implementation of Voice Over IP networks*Manage phone lines, devices, users and call queues*Expertise in configuring, troubleshooting, and maintaining VoIP solutions*Explain technical information in clear terms to non- technical individuals to promote better understanding.*Compile and accurately enter data for each onsite and remote encounter to record in the system. Show less
