Reginald Smith Email & Phone Number

United States

• Developed and maintained a deep understanding of the latestmobile technology products and services to provide expert adviceto customers.• Utilized a consultative sales approach to identify customer needsand recommend tailored solutions, leading to high customersatisfaction and retention rates.• Built and maintained strong customer relationships throughfollow-up calls and personalized service, resulting in a loyalcustomer base and increased referral business.• Handled inbound and outbound sales calls, effectively managingtime to balance customer inquiries, sales pitches, andadministrative tasks.• Trained and mentored new sales associates, sharing best practicesand sales techniques to help them achieve their performancegoals.• Collaborated with the marketing team to implement salespromotions and campaigns, tracking their success and makingrecommendations for improvements.• Consistently met or exceeded key performance indicators (KPIs)such as conversion rates, average sales per customer, andcustomer satisfaction scores.• Assisted customers with troubleshooting and resolving issuesrelated to their mobile devices and service plans, providing a highlevel of technical support and customer service.• Kept up-to-date with industry trends, new product launches, andcompetitor offerings to stay competitive and provide customerswith the best possible solutions.

Florida, United States

● Managed 10 properties within the district, demonstrating a 100% commitment to enhancing guest and employeeexperiences.● Maximized revenues and managed labor standards and property-level expenses to achieve optimal profitability.● Monitored financial transactions, including guest balances, direct bill receivables, and commission payments.● Collaborated with other District Managers and Regional Director of Field Sales to oversee sales activities.● Recruited, trained, and supervised an Assistant General Manager and a team of 8-10 employees per property.● Identified and pursued local business opportunities to increase visibility and market presence.● Conducted monthly inventory checks to ensure budget adherence and procurement from approved vendors.

United States

Installed new software across all devices while practicing NIST frameworks to secure company assets.Delivered a world-class experience across all aspects of home theater products, focusing on the LG ecosystem. Generated $100k in monthly sales revenue and secured new memberships weekly, meeting all performance goals. Served customers in the LG Experiences with a friendly and personable attitude, applying selling skills. Utilized critical thinking skills to prioritize daily tasks and simplify complex technology for clients. Demonstrated excellence in selling skills and strategy, evidenced by coaching forms and Customer Metrics. Provided knowledge transfer and training to peers and sales consultants on LG Home Theater products. Built relationships with retail customers, providing memorable product demonstrations.

Tallahassee, Florida Area

 Managing and prioritizing the Representative's daily, weekly, and monthly schedule  Researching legislative policies and gathering data and statistics Understanding the Bill, the Resolution, and the Memorial drafting process Monitoring the status of Bill, Resolution, and Memorial implementation  Writing legislative Press releases Multitasking using active listening and public speaking skills  Managing and organizing events at The Capitol complex Coordinating with other employees and departments in the House and Senate Answering telephone calls, writing letters to legislators, and responding to e-mails from constituents

Tallahassee, Florida, United States

Advanced troubleshootingConducted threat assessments and vulnerability scans to identify potential security risks.Implement and maintain security controls, policies, and procedures to protect sensitive information.Monitor security systems and respond to security incidents.Analyze security logs and investigate security breaches.Collaborate with IT teams to ensure security best practices are followed. Practiced NIST frameworks to secure company assets.Collaborated with customers to provide immediate solutions to problems.

Bachelor'S Degree, Psychology

Activities and Societies: Kappa Alpha PsiLet's Go Knights!

Associate Of Arts (A.A.), Criminal Justice

Started MBK My Brothers Keeper and member of BSU