Reggie Sykes Email & Phone Number

Athens, Georgia

• Manages integration, database web services, application services for hosted and remote universities and review daily data communication transactions, problems, remedial actions taken, and installation activities.• Provide customer support and training for critical information systems and related software in a stand-alone, network, or virtual environment under minimal supervision, with extensive latitude for the use of initiative and problem solving. • Performs critical and highly advanced and/or supervisory (senior-level) emergency management technology support which may include installation, operations, maintenance, monitoring, administration, and other services. • Lead and plan Degree Works and Oracle projects for thirteen internal hosted universities, which includes installations, upgrades and patching Oracle Databases, Applications and Webservers in production, test and development environments.

Athens, Georgia

• Manages integration, database web services, application services for hosted and remote universities and review daily data communication transactions, problems, remedial actions taken, and installation activities.• Provide customer support and training for critical information systems and related software in a stand-alone, network, or virtual environment under minimal supervision, with extensive latitude for the use of initiative and problem-solving. • Performs critical and highly advanced and/or supervisory (senior-level) emergency management technology support which may include installation, operations, maintenance, monitoring, administration, and other services. • Lead and plan Banner and Oracle projects for thirteen internal hosted universities, which includes installations, upgrades, and patching Oracle Databases, Applications, and Webservers in production, test and development environments.

• Responsible for overseeing and maintaining three levels of Relational Supply (Unit,Force,Mal) and 4 Tac-3 servers which supports Suadps • Proactively restores, backups and database cleanup on Unix servers and advise users and analyzes user requirements concerning emergency management technology• Instrumental in configuring Windows 200 servers to be used as primary domain controllers and backup domain controllers for Rupply. • Proactively updated servers with latest patches, and partnering with the Application Administrator to ensure each client server connectivity • Supported and troubleshoot over 600 clients utilizing of Windows 98 and Windows 2000 that used Rsupply and Suadps, and assisted with the conversion from a .COM to MIL site which consisted of converting from public to private IP address

• Provided customer support for over 2000 users with a satisfaction rating of 90% • Managed and maintained Microsoft network user login accounts and Exchange user mailboxes for over 2000 users on a 7x24x365 network setup• Generate custom reports for users, utilizing AZ7 and modify files/programs using vi editor. • Assisted and trained junior administrators on their duties as an administrator also • Composed daily, weekly, monthly, and quarterly system maintenance status reports for senior management • Maintained magnetic tape library with over 700 data base tapes, and application upgrades• Assisted with the upgrading and implementation of Windows 95 servers and workstations to Windows NT servers and workstations and complied batch jobs using Suadps and Nalcomis 2nd/3rd Shift Supervisor/Unix Administrator/Computer Operator. • Assisted with the conversion and implementation of site from Suadps to Rsupply including converting each workstation to Windows NT