Reginald Walton Email & Phone Number

Texas, United States

Red Oak, Tx, Us

Fairfax, Virginia, Us

Fort Worth, Texas, Us

Works collaboratively with business stakeholders and the Information Technology team. Assists in analyzing defining, testing and launching efficient business financial and operations systems in support of core organizational functions and business processes.• Serves as liaison between business stakeholders and development staff, clearly communicating verbally and in writing for technology maintenance and/or development projects.• Develops documentation in support of system planning, system acquisition and application development.• Ensures execution of adequate testing on new systems and system modifications.• Prepares reports and makes recommendations, including alternatives regarding problem areas in various operating systems.• Provides orientation and training to end users for all modified and new systems.• Ensures the compatibility of various computing systems.• Works collaboratively to design, develop, test and implement application enhancements.

Business Analyst with excellent analytical, communication, testing, training and problem solving skills. Extensive experience in leading and easing transitions to new enterprise systems, defining customer needs, issue tracking and resolution, building and maintaining client trust and end-user training. Exploring opportunities to utilize my vast experience, knowledge and communication skills in a challenging environment to achieve team and company goals. Looking for a position where experiences gained can be shared with other team members to accomplish overall objectives.Provided support to our Business Process Outsourcing division and utilized my business analyst skills to perform model office, system integration and user acceptance testing to insure a successful transition to a production environment.Functioned as lead business analyst on several CyberLife Enterprise System implementations for major life insurers, require several months of travel to the client site. Interacted with the clients end-users, managers and technical staff to gather data needed for business requirements and testing. Thus, easing the transaction to new systems and building and maintaining a rapport with the client.Researched and resolved several critical problems and provided thorough documentation as to the cause and the solution for each problem.

Dallas, Texas, Us

New York, New York, Us

Responsible for entering and verifying survey data and customer survey comments for the Service Excellence Team. Worked closely with managers of various departments to coordinate survey design and format. Generated and maintained tracking reports for several department functions and projects.Instrumental in providing survey results in a timely and accurate manner to department and branch managers in order that processes and improvements could be implemented sooner.

Responsible for the testing of new and current life insurance and pension products in a model office and production environment using the CyberLife Enterprise system. Trained the Underwriting/New Business staff to use personal computers as well as the mainframe system. I was the liaison between management of the New Business and Programming departments with respect to system modifications and new enhancement requests.Led a transition team on the relocation of its new business operations to another state and provided system training, procedures and processes to the new staff.Instrumental in implementing new products into the system and insuring a successful transition to the production environment.Successfully trained managers on the use of a new computer system for processing life insurance and annuity products.As supervisor, increased the proficiency of the team's accuracy by implementing one-on-one training sessions, which in turn increased production.Greatly increased the team's moral by bringing a fresh management style and allowing input from the team on process improvements.

Education record

Business Administration

Education record