Reginal Kincaid, Pgmp, Pmp, Itil, Six Sigma, Mcse, Mcp, A- Email & Phone Number

Jackson, Ms, Us

Dubai, Ae

Dubai, Ae

• Managed teams working on Verizon’s large scale, multi-million dollar project for the PMO on multiple platforms, including warehouse management systems and 5g • Managed global teams involving Billing platforms, application upgrades, Data Center Refreshes, Implementation of new technologies, rate plan changes, mergers with newly acquired carriers, including java developers, etc. • Used IBM cloud and microsevices for app Dev. • Used Tibco in lab for possible future use. • Used Agile methodology to implement software. • Used MS 2013 to Managed all projects assigned. • Performed UAT testing once completed and our in-house developed BMC process. • Setup SharePoint site for team use for our document repository and better collaboration and integration of applications across Verizon’s platform. • Used MS Project 2010 and Project server to track tasks on the project. • Major project involved me leading a team of DBAs and Developers to remediate our Oracle EBS platform from and audit finding working to implement fixed assets and project accounting. • After the EBS audit finding, we worked to resolve our databases before a scheduled upgrade. • Managed projects using MS Project and Clarity.

Atlanta, Ga, Us

• Planning and managing the delivery of InfoSec roadmap projects and initiatives of Cyber Security• Wrote Cyber Security Policies using the NISST and GARDNER framework.• Create Project plans and assist with monitoring and tracking of Cyber Security solution offerings with focus on external and internal stakeholder congruity and other key metrics• Global Solutions Delivery and support development and deployment all InfoSec metrics, including Global Solutions operations, Service Level Agreements (SLA) and Operational Level Agreements (OLA)• Used CAD to draw our mapping of our protocols.• Develop and manage plans to address project strengths, weaknesses, opportunities and threats.• Used Office 365 for communications with our project.• Provides assistance in computer incident investigations

• Managed teams working on Verizon’s large scale, multi-million dollar project for the PMO on multiple platforms, including warehouse management systems and 5g • Managed global teams involving Billing platforms, application upgrades, Data Center Refreshes, Implementation of new technologies, rate plan changes, mergers with newly acquired carriers, including java developers, etc. • Used IBM cloud and microsevices for app Dev. • Used Tibco in lab for possible future use. • Used Agile methodology to implement software. • Used MS 2013 to Managed all projects assigned. • Performed UAT testing once completed and our in-house developed BMC process. • Setup SharePoint site for team use for our document repository and better collaboration and integration of applications across Verizon’s platform. • Used MS Project 2010 and Project server to track tasks on the project. • Major project involved me leading a team of DBAs and Developers to remediate our Oracle EBS platform from and audit finding working to implement fixed assets and project accounting. • After the EBS audit finding, we worked to resolve our databases before a scheduled upgrade.

Self Management November 2018 – Present• From November until present I was not looking for employment as I took time to care for a ill family member and while out, I took time to study for my PgMP. I also did some troube shooting and upgrades of Office 365 for a church here in the area.

Atlanta, Georgia, Us

• I was responsible for tracking tasks and milestones on the Disaster Recovery and Data Center project (DCDR).• Marking project status and reporting to the stakeholders daily.• Used an agile methodology to implement software and hardware changes• Used HPQC to track defect and report on them.• Meet and discussed with team, the proper way of standing up a data center from ground up and used Service NOW to track all changes in the environment• Tracked issues and risks to our project.• Worked with 3rd party verdors to ensure tasks were completed on time or initiated escalations immediately

Chicago, Illinois, Us

Experience in managing global, enterprise-wide infrastructure projects. • Experience in managing global team and multiple service providers • Excellent analytical skills and problem solving skills. • Strong computer, communication, and documentation skills. • Strong team building skills • Excellent MS Project, MS Excel, MS Word, PowerPoint skills • PMP Certification Project Management of Technical Projects by: • Project Scope Definition • Project Kickoff • Detailed project planning activities • Communication Plan • Project team meetings • Risk Management and Mitigation • Timeline, cost, scope management • Change Control process • Project Execution • Status and project communication • Lessons Learned • Project Management Team participation

Milwaukee, Wi, Us

• End to End project management responsibilities for internal projects including but not limited to Contact Center application, IVR implementation (Nuance), Call Quality monitoring (Autonomy), Database Migration and Server/Switches replacement and deployment. • Responsible for estimating the work to be done, identify dependencies, critical path activities, & the resources needed for each Telecom projects.• Manage projects from end to end, and drive the project team from start through completion. Ensure business requirements are suitably defined, understood and signed off. • Define project scope, objectives, milestones and deliverables. Pro-actively manage project risks and issues and minimize their impact on the project. • Negotiate use of resources in a matrix management environment.• Coordinate and manage project reporting, project reviews and project steering meetings. • Communicates IT standards and new IT solutions, processes, and policies to the businesses, functions, and geographies.• Used ITIL process for our releases.• Regularly communicate project expectations to team members and stakeholders and use their feedback to optimize progress.

• End to End project management responsibilities for internal projects including but not limited to Contact Center application, IVR implementation (Nuance), Call Quality monitoring (Autonomy), Database Migration and Server/Switches replacement and deployment. • Responsible for estimating the work to be done, identify dependencies, critical path activities, & the resources needed for each Telecom projects.• Manage projects from end to end, and drive the project team from start through completion. Ensure business requirements are suitably defined, understood and signed off. • Define project scope, objectives, milestones and deliverables. Pro-actively manage project risks and issues and minimize their impact on the project. • Negotiate use of resources in a matrix management environment.• Coordinate and manage project reporting, project reviews and project steering meetings. • Communicates IT standards and new IT solutions, processes, and policies to the businesses, functions, and geographies.• Used ITIL process for our releases.• Regularly communicate project expectations to team members and stakeholders and use their feedback to optimize progress.

New York, Ny, Us

• End to End project management responsibilities for an internal projects including but not limited to Contact Center application, IVR implementation (Nuance), PCI Compliance, Call Quality monitoring (Autonomy), Database Migration and Server deployment. • Responsible for estimating the work to be done, identify dependencies, critical path activities, & the resources needed for each Telecom projects.• Manage projects from end to end, and drive the project team from start through completion. Ensure business requirements were suitably defined, understood and signed off. • Define project scope, objectives, milestones and deliverables. Pro-actively manage project risks and issues and minimize their impact on the project. • Negotiate use of resources in a matrix management environment.• Coordinate and manage project reporting, project reviews and project steering meetings. • Communicated IT standards and new IT solutions, processes, and policies to the businesses, functions, and geographies.• Regularly communicate project expectations to team members and stakeholders and use their feedback to optimize progress.

New York, Ny, Us

• From January of this year (2015), I went back to school to obtain my ITIL certification. I was awarded my certification of completion for the ITIL V3.• I was involved in informal consulting to lay out a blue print to aide Time Warner in the certification process of SOX,SOC2, Safe Harbor, PCI and PII across the enterprise of all of their subsidiaries. • This effort is now underway, globally under a new and different direction.

Charlotte, Nc, Us

• Responsible for the transitioning projects from HP to Cisco.• I worked on a Fixed Price Contract from HP and Avaya.• I provided weekly updates on status of the projects in flights. • I setup projects using MS 2013 and transferred to Clarity.• I performed UAT testing at site locations.• I used ITIL for our releases in the cycle.• I used to lead the DevOps team at Bank of America.• Project work included New Branch setup, demand management and capacity planning. • Responsible for decommissioning of closed sites.• Integrated Sharepoint to include new banking applications in new bank setups.• I assisted SAP applications to provide tax and financial structuring for bank’s investments in capital markets transactions, private equity/real estate funds, and commercial banking transactions and AML prevention efforts.

Bellevue, Wa, Us

• Managed teams working on large scale, multi-million-dollar project for the PMO on multiple platforms, including warehouse management systems• Managed global teams involving Billing platforms, application upgrades, Data Center Refreshes, Implementation of new technologies, rate plan changes, mergers with newly acquired carriers, including java developers, etc.• Used MS 2013 to Managed all projects assigned.• I used to lead the DevOps team at Tmobile while working on out SAP application.• Performed UAT testing once completed.• Setup SharePoint site for team use for our document repository and better collaboration and integration of applications across T mobile’s and Metro PCS’s environments for merger.• Used MS Project 2010 and Project server to track tasks on the project.• Major project involved me leading a team of DBAs and Developers to remediate our Oracle EBS platform from and audit finding working to implement fixed assets and project accounting.• After the EBS audit finding, we worked to resolve our databases before a scheduled upgrade.• Managed projects using MS Project and Clarity.

Atlanta, Ga, Us

• Sr. Project Manager, charged with assessing the upgrading the SQL environment to SQL 2012.• POC provided only• Attending weekly status meetings internal and external to compile information needed for the upgrade.• Used MS Project 2013 and project server to track tasks on the project.• Worked to ensure project was SOX compliant with governance.• Used MySQL workbench (metadata) to manage the data migration.• Working with the team of Developers, QA/BA/ and other networking personnel to ensure an overall complete design and solution to implement this SDLC project.• I used to lead the DevOps team at Manhattan Associates while working on our SQL applications.• Reported deficiencies within Backups in terms of storage, speed and performance (recovery).• Also responsible for future planning for storage (capacity planning).• Implemented web Methods to assist in tracking inventory for specific customers.• Report all Risks and issues related to the planned upgrade.• Setup SharePoint site for team use for our document repository and better collaboration.• Creating requirement and checking those completely and assist in creating KPIs for the project team.• Used ITIL processes for release cycles.• Setup framework for Data.

Atlanta, Ga, Us

• Managed the multiple streams with the Segmentation program, including the 4 additional segments / platform setup for merchants to ensure HA for the holidays and continued growth and document the SOA.• Led effort to upgrade to MS Server 2008 from MS Server 2003.• Relocated Datacenter from Denver, CO to Metro Atlanta.• Presented to Change & Release Management boards.• Used ITIL for environment releases.• I used to lead the DevOps team at Incomm to upgrade our Card processing software.• Document steps for process improvements.• Used Delphix Data as a Service software platform transforms application projects.• AML prevention efforts.• Oversaw UAT testing.• Managed java development for out backend systems.• SQL2012 upgrade for entire backend systems for card inventory and identify management.• Worked with Change and Release management teams for delivery of products, especially SDLC.• Used Hyper V to beef up our infrastructure as well as in our data center for our disaster recovery.• Managed several other small initiatives, required to complete the segmentation Program within the PMO office. Used MS Project 2010 and Project Server to track tasks on the project.• Reporting to stakeholders as well as escalations weekly and ensuring proper sign-off from various departments to include QA, release management, SCM among others.

Atlanta, Ga, Us

Atlanta, Ga, Us

• Used the Waterfall method to properly address the client’s need and ensure overall project success and the virtualization of servers.• Used Quality Center to verify work completed. • Implementation of new web sphere servers to support the effort of web Methods and Pure Scale.• Directly responsible to ensure that all projects adhere to GIT standards. • Coordinated and facilitated the infrastructure planning and build of the environments to support software/system installations. • Used Sharepoint integration for webMethods applications.• Managed the development and implementation of projects to meet business process initiatives, tracked project milestones and ensured projects dates were met.• Lead effort to install and bring up 3 p795 CECs for production and move in the data center, also used IBM’s Infosphere for the metadata effort.• Worked in a SAP environment to track orders for customers.• Experienced in technical support or Enhancement of Manhattan TMS related operations such as PO/TO/Shipment Creation, Consolidation Engine Planning, Track and Trace of Shipments, Audit Payment and Claims, Integration layers and Transportation Procurement • Update stakeholders weekly with timely and provided critical updates.

Brookfield, Wisc., Us

• Onboarded card issuers to ISIS(Soft Card) and Google Wallet, and Apple Pay.• Showed impact of not being exclusive with Google for the Wallet.• Used Agile on the ISIS wallet implementation• Used SCRUM for Google wallet implementation as it was already existing• Used MS Project 2007/2010 and Project Server for schedule and task keeping• Used the ETL tool Informatica to extract the source data in each company’s environment while working the data warehouse for past card information.• Managed 3rd party vendors to write code and perform acceptance testing• Implemented a UI/UX for ease of use for tracking and problem reporting for the cardholders and worked with Java developers to rewrite codes.• Used Clarity for financials and tracking, and Captiva for image capturing• Managed $75m budget.

Charlotte, Nc, Us

• Financial Technology Project Managers for Shared Operations Services & Technology organization (SOS&T). SOS&T enables the delivery and technology support for customer transactions made through the latest image technology for transactional research and reconcilement tasks that support Check, Cash and Card Payment processing and anti-money laundering prevention (AML).• Handled an SAP audit, installation and upgrading of new applications and so on. Responsible for consulting with the clients to understand their problems and queries. Responsible for providing sap security support, Maintained a good rapport with the customers.• Used Delphix Data as a Service software platform transforms application projects.• Performed project management responsibilities relating to information technology implementations, upgrades, conversion and recovery according to PMO standards.• Responsible for managing teams assigned to a specific initiative or portion of a larger project managing budgets of $500k and above.• Used Captiva to do image capturing on Win7 project for managing desktops.• Setup ITIL library and used the processes to gather project critical information and provide sound solutions and service management to our clients• Worked to enhance our AML policies.• Provided superior customer service using ITIL to facilitate A+ Incident Management, Problem Management and Change Management solutions while delivering specific projects• Plan project activities included estimation, timelines, and capacity planning.

Washington, District Of Columbia, Us

• Created Project templates and documents for standardization of processes and procedures• Lead effort to revise PMO to use standard templates for all project documents, including RTM and Project Schedules and project reporting.• Setup ITIL library and provided superior customer service using ITIL to facilitate A+ Incident Management, Release, Problem Management and Change Management solutions while delivering specific projects.

Boston, Ma, Us

• CA Unicenter to manage asset management of software and hardware for GE globally.• Reported on all risks and incidents and logged on incident management logs.• Used CA Lisa to aide in ensure all transactions were being gathered and used properly.• Used Delphix Data as a Service software platform transforms application projects.• Led effort to upgrade to MS Server 2008 from MS Server 2003 in several divisions of GE to include (Corp, Aviation, Foreign Aviation, Consumer, Energy, Power and Water, Healthcare, Aviation, Plastics, Oil and Gas, Transportation, Plastic, and Home and Business Solutions).• Worked within GE Medical to overhaul the state of California’s BCBS and Medicare systems. Implemented new technology made by GE to track patients and data.• As part of our efforts at GE Medical while working to overhaul the state of California's BCBS and Medicaid/Medicare billing and fraud prevention systems, it was critical for 2 KPIs we defined and agreed to in order to define success. • We needed to improve workflow in claims administration, client service and new-group administration and create a smooth and integrated workflow is essential to improving efficiency and performance.• I managed upgrade of all desktops to Windows 7.• I used SharePoint 2010 to handle application integrations.• Performed regular audits to check against information we pulled from CA Unicenter• MS Project 2003/2007/2010 and Project Server for schedule and task keeping• I used clarity for financial reporting. I also managed $100m budget.• Used Agile to update “in-house developed” software for the Windows & environment.• Used SAP to implement the changes for the global environment to assist handling the amount of data we would be moving, which was a huge boost for our overall ERP.• ITIL was used in all phases of the incident management, problem management and service management in the global environment and PMO standards.

I serve as Director of Technology, managing 4 campus sites. Our infrastructure consist of HP/Dell Windows servers, Linux servers, Sun servers, Cisco switches and routers to include POE switches for our VoIP, utilizing Call Unity and Cisco Call Manager. We haD 2 T1 connections in our main campus were we dedicate one for our Streaming Media product that we use for services and events to stream live as well as produce VOD. We have a training center, where we offer free computer based training to everyone interested in learning more about PCs and some software commonly used. come worship with us and check out our facilities also.

Research Triangle Park, Nc, Us

I was directly responsible for the management of lower-level IT employees and computer resources. I defended the company's network and recommended new products and technologies. Because of my computer and business responsibilities were immense, strong qualifications governed this highly desired position.

Denver, Co, Us

• Provided access of the government channels to the public via the internet.• Used SCRUM to deploy software used in each environment.• Used PHP to do some scripting on client account to resolve issues.• Discovered link problem as to why VOD was not working with client and provided a standard set of requirements for clients to ensure problem would no longer exist.

Atlanta, Us

• Implements network security at the regional and world-wide level as established by corporate Security Director. • Used ITAM process to track license and audit contracts of most common software and hardware for vendors such as Adobe, Oracle, Microsoft, Dell, HP.• Oversaw the administration and maintenance of Kemron's infrastructure, and directs more junior Innovators when necessary.• Oversee the administration of Kemron's WAN/LAN network.

• Used MS Project 2003 to manage project and schedules and Agile in most cases for deployments.• Managed 3rd party vendors to implement Cisco and ShoreTel switches and systems to true VoIP systems as well as communication pieces and integration of various Cisco components.• Implemented Video services.

Denver, Co, Us

Chicago, Il, Us

• Used Lean Six Sigma to orchestrate an integrated schedule in replacing all Nokia Firewalls with Cisco switches in all Nuclear Power Plants GE owned or operated.• Used MS Visio to map new network diagram of equipment and all connecting points.• Managed Global 3rd party vendors to perform work in other countries and the U.S. supporting this effort to uninstall and install new equipment.• ITIL v2 for service management issue was used.

Atlanta, Ga, Us

• Used MS Project 2003 to manage schedule for projects to include data warehouse implementations.• Managed 3rd party vendor to configure switches for Cisco VoIP implementations.• Provided Technical support for ShoreTel system and PBX switches.• Managed Mitel switches and rollout for call center.• Assisted in Implementing TDM within the organization.

Atlanta, Us

• Assured the proper operation of LAN/WAN networks throughout the school district and provided second level hardware, software, and networking support. • Researched and recommended new technologies that added value and quality to the school system operations. • Provided support for disaster recovery and on team for test and updates.• Used ITAM process to track license and audit contracts of most common software and hardware for vendors such as Adobe, Oracle, Dell, HP for the school system’s compliance.

Atlanta, Ga, Us

• Oversaw network upgrade to prepare for the new rail-yard as well as new fair gate systems,• Lead effort to upgrade to Oracle 8i and data warehouse implementation, used IBM InfoSphere for data modeling for the metadata efforts.• Created integrated scheduling for many tasks within all projects between all teams.• Assisted in the effort to enhance communication system within MARTA’s police department as well as with local law enforcement (GBI, City of Atlanta Police Department and Homeland security) and the Data Center setup and operations.

Atlanta, Georgia, Us

Network Administration, Computer installations and fixes. Patching and support on Prosecutor's Dialog Application.Network and Desktop Support for the Fulton County District Attorney's Office.Desktop, Server and Network Support. Deskside support.

Houston, Texas, Us

Client suppportHP OpenviewHP Mercury ( HP Quality Center)

Armonk, New York, Ny, Us

Managing rollouts and new installations. Project Management.

B.S., Business Administration & Economics

Master Of Computer Applications (M.C.A.), Computer Engineering

Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program