Senior manager of the webinar team which is referred to as “Webinar World.” Have an Information Technology background blended with extensive experience in the areas of project management, data analysis, document control, technical writing, editing, business services, disaster recovery, marketing through social media, office administration automation, technical support, civil and military aviation safety, and webinar management. Employed over the years in a variety of industries, including computer systems, government defense, pharmaceutical research, aviation safety, and all stages of education. Skills acquired regarding program awareness are patience, attentiveness, clear and concise communications, product knowledge, focus on utilizing positive language, calm demeanor, time management, positive customer interactions, goal-oriented focus, collaborative problem solving, tenacity, and follow-through. Passionate about integrating education with technology and making a difference in the world.

Full service small business management and marketing.

Business management for flight instruction and contract maintenance services for fixed-wing and rotor-wing aircraft.

Aviation Safety: Technical writing/audit operations/product management, data analysis, editing, and proofreading utilizing excellent analytic and communications skills. Strong global client relations and creative problem-solving skills, knowledge and understanding of national and international aviation regulatory environments, scrupulous attention to detail, quality assurance, proficiency in Windows and Mac Operating Systems (Microsoft Office Suite, SharePoint, Adobe Suite, Microsoft Visio, Microsoft Lync Communicator, Customer Relations Management, Desktop Publishing, Information Systems Management, business aviation services, and company-specific technology). Ensured operator Safety Management System (SMS), risk management and quality assurance compliance. Managed company auditing team, client relations, SMS program support and quality assurance tasks.Reduced audit process time from months down to days by modernizing and automating global industry-best practice safety evaluations of client flight and maintenance operations from pen-and-paper to computerized process. Simplified the pre-audit client data retrieval and post-audit data analysis, discrepancy resolution and business enhancement recommendation processes ensuring accuracy and shorter final product delivery time. Developed and implemented a more efficient audit team electronic communications system resulting in faster turnaround time on audit data delivery. Generated or updated company documentation including marketing materials and instructional manuals in accordance with defined standards which improved knowledge and understanding of provided products and services that increased sales. My process automation provided the company with $750,000 annually in audit service revenues from a major corporate client with strict deadlines; the contract was won after the successful completion of tests of my data accuracy and reporting delivery time.

Higher Education: Managed all administrative duties in the Division of Business and Technology/ Department of Aviation and assisted other college departments as needed, including automating administrative processes for the Human Resources Department. Worked closely with the FAA, staff and students to ensure government regulation compliance and quality assurance. Project management of the aviation program accreditation process. Generated the Accreditation Manual in compliance with the accreditation standards in regards to faculty quality, teaching resources and technology, facilities, academic and flight training curricula, connections with the industry and community, and student services. Managed aircraft, instructor and student flight schedules, and coordinated aircraft servicing with the maintenance vendor.Of over 100 universities and colleges with aviation programs in the nation, MCCC is one of only 26 that have earned the Aviation Accreditation Board International (AABI) “seal of approval.” AABI is the only professional, specialized accrediting organization approved by the Council for Higher Education Accreditation (CHEA) to accredit aviation professional programs throughout the world. During the post-audit review meeting, the audit team noted that the Accreditation Manual that I generated was the most accurate, comprehensive and organized they have ever encountered.I successfully obtained thousands of dollars in funding for aviation program marketing and advertising with grant proposals that I wrote and submitted to a list of potential donors. Then I developed a social media tactical plan to market the aviation program that doubled the enrollment. I generated flight team fundraiser activity and marketing materials and oversaw the fundraising efforts that generated the funds required for the flight team to travel to and compete at the nationals.

Pharmaceutical Research: Computer systems management, network administration and user support in the Technical Services Group. Proficiency in VAX/VMS, Pathworks, PC, Mac, Email, network printing, internet, database administration, LAN/WAN network management, and technical documentation. Saved the organization third party consulting fees by producing and maintaining the company Quality Assurance, Business Continuity Plan and Emergency Response Plan manuals which was outside of my scope of work.

Military Aviation: Computer systems management, network administration and user support in a VAX/VMS environment. Department of Defense (DOD) Secret level security clearance for military aviation experimental research. Simulation and integration of military fixed-wing and rotorcraft computer guidance systems.Saved the organization third party consulting fees by producing and maintaining the company Quality Assurance and Disaster Recovery Plan manuals which was outside of my scope of work.

• VAX Systems installation team