Regina Bryant

Regina Bryant Email and Phone Number

Complaint Servicing Specialist | Business Administration, Customer Support @ Bank of America
charlotte, north carolina, united states
Regina Bryant's Location
Tampa, Florida, United States, United States
About Regina Bryant

At Bank of America, our dedication to customer satisfaction is paramount, and my role as a Complaint Servicing Specialist is pivotal in upholding that standard. Armed with a Bachelor's in Business Administration, I tackle complex customer issues, ensuring a seamless experience that reflects our high-quality service ethos.I thrive in reviewing and enhancing our complaint handling processes, which has led to consistent and swift resolution of escalated matters. My communication and interpersonal skills are instrumental in conveying policy changes and updates to customers, contributing to the team's success in maintaining exemplary customer support standards.

Regina Bryant's Current Company Details
Bank of America

Bank Of America

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Complaint Servicing Specialist | Business Administration, Customer Support
charlotte, north carolina, united states
Employees:
250057
Regina Bryant Work Experience Details
  • Bank Of America
    Complaint Servicing Specialist
    Bank Of America Apr 2024 - Present
    Tampa, Florida, United States
    Investigated customer complaints and provided resolutions to escalated issues.Developed strategies to respond quickly and accurately to customer inquiries while maintaining a high level of customer satisfaction.Reviewed existing policies, procedures, and processes related to customer complaints and proposed changes as needed.Created detailed reports on all escalated customer complaints with associated root cause analysis.Communicated effectively with customers via telephone or email regarding their complaint resolution status updates.Monitored the progress of each issue and ensured timely resolution within established SLAs.
  • Bank Of America
    Senior Client Services Representative
    Bank Of America Sep 2017 - Present
    Tampa, Florida, United States
  • Bank Of America
    Small Business Priority Servicing Specialist
    Bank Of America Feb 2016 - Present
  • Bank Of America
    Small Business Specialist
    Bank Of America Sep 2015 - Present
    Tampa, Florida

Regina Bryant Education Details

Frequently Asked Questions about Regina Bryant

What company does Regina Bryant work for?

Regina Bryant works for Bank Of America

What is Regina Bryant's role at the current company?

Regina Bryant's current role is Complaint Servicing Specialist | Business Administration, Customer Support.

What schools did Regina Bryant attend?

Regina Bryant attended St. Petersburg College.

Who are Regina Bryant's colleagues?

Regina Bryant's colleagues are Melanie Lim, Shridhar Perka, Pat Darco, Cynthia Vasquez, Kiran Manthena, Andrea Picasso, Maria Bazaldua.

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