Regina Miller Email and Phone Number
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I am a strategic client services and support executive with 18+ years of extensive experience in high-growth, dynamic environments. With ModSquad I have served in Senior Director roles leading Global Services & Support as well as People Operations, joining as an early hire helping global expansion to over 500 employees and over 10K+ contractors in this gig economy business. Previously, I spent two years as Director of Global Professional Services for a startup that grew to a billion dollar valuation and exit. My style is a hands-on player/coach focused on building operations, processes and policies from the ground up. I am passionate about developing global teams, training, supporting our service delivery teams and creating a quality onboarding and orientation experience. I have a deep understanding of operational and strategic initiatives and an innate ability to translate company goals and objectives into tactical, day-to-day processes. I’m solution-minded, data-driven and results-oriented and love collaborating and partnering with employees at all levels of the organization. When I'm not working, I enjoy spending time with my family, reading, camping and honing my creative skills - the latter earning me a Blue Ribbon at the California State Fair! In addition to my experience, I earned degrees in Political Science and Combined Sciences (Physics, Chemistry, and Biology) from Santa Clara University.Client Services | Support | Compliance | HR Management | People Operations | Organizational Development | Company Culture | People Management | Employee Engagement | Talent Acquisition | Training | Orientation | Onboarding | Change Management | Benefits | HRIS | HR Policies & Procedures | IPO | Business Management & Strategy | Software Implementations | SaaS
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Senior Director, Global Services & SupportModsquad Mar 2024 - PresentSacramento, California, Us
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Director, Global Services & SupportModsquad Aug 2020 - PresentSacramento, California, UsModSquad leads the Customer Experience (CX) Service industry. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services.Since 2007, we've been reinventing traditional outsourcing. We embraced remote and steered clear of cubicles in soulless call centers. We secure our distributed team with Cubeless, our patent-pending security platform. We deploy our services by the hour rather than saddle you with inefficient FTEs. And our Mods are so experienced and empathetic it isn't fair to call them "agents" – so we don't. We are the Mods!I initially joined ModSquad as employee #4 and have served in two Director-level roles as we grew to 500+ FTEs and 10K contractors. In my first role I built and led a global People Operations organization from the ground up with a team of 12 and additional responsibility for executive recruitment. During my time in that role I led multiple HRIS implementations partnering with payroll (ADP, Zuman, Paychex, Paylocity), recruiting (ATS Newton, Lever), labor management (Celayix, Deputy), and Zendesk for automation of HR/People Operations. I also managed recruiting for seven years during growth of our contractor workforce from 50 to 10K in four years. I currently partner with department heads to ensure processes are stream-lined, efficient, and documented. I continuously improve our Orientation programs optimizing our Mod Experience from onboarding, through orientation, into production providing high quality client service delivery. I am also responsible for the Services training program, as well as the Quality, Audit & Compliance teams.
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Director Of People OperationsModsquad Dec 2009 - Aug 2020Sacramento, California, UsMy work in People Operations included development and implementation of a Resilience Program to support the mental health of our contractors and employees, development and implementation of an automated employee self-scheduling system for contractors, D&I strategy, establishment of wellness programs in the US and UK, and establishment of operation centers in the US, UK, and Costa Rica. Conducted executive recruiting for CRO hiring 5 key roles to build out Sales and Revenue teams.
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Director, Professional ServicesSitesmith Inc 1999 - 2001SiteSmith was a managed services startup acquired for $1.3B by MetroMedia Fiber Network in 2001. Early employee hire to build a global professional services department, I grew and managed the global team of 200+ project managers and technical engineers providing IT outsourcing services for Fortune 500 companies (Sony, Microsoft, Hotmail, etc.) in nine months. In this role I managed an annual operating budget and recruited, hired, and trained 200+ employees during a rapid growth phase. I also established an in-house training department, hired a team of instructors, and oversaw technical training and certification programs for all engineers. Post-acquisition I managed the team through the merger process. -
Sr. Technical Account ManagerRemedy May 1997 - Sep 1999Managed delivery of professional services purchased by Remedy clients. Responsible for team of 50+ consultants performing requirement analysis and implementing help desk software.
Regina Miller Skills
Regina Miller Education Details
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Santa Clara UniversityPolitical Science -
Santa Clara UniversityBiology)
Frequently Asked Questions about Regina Miller
What company does Regina Miller work for?
Regina Miller works for Modsquad
What is Regina Miller's role at the current company?
Regina Miller's current role is Senior Director, Global Services & Support at ModSquad.
What is Regina Miller's email address?
Regina Miller's email address is gi****@****uad.com
What is Regina Miller's direct phone number?
Regina Miller's direct phone number is +191673*****
What schools did Regina Miller attend?
Regina Miller attended Santa Clara University, Santa Clara University.
What are some of Regina Miller's interests?
Regina Miller has interest in Education.
What skills is Regina Miller known for?
Regina Miller has skills like Technical Staff Management, Managing Processes, Software Requirements, Training Services, Policy/procedure Development, Operations Management, Business Knowledge, Internet Recruiting, Staffing Industry, Customer Interaction Management, Candidates Searching, Internet Research.
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