Brief Summary of duties: Built a positive relationship with all, but mainly regular customers, ability to meet their expectations and individual approach Served customers professionally and efficiently, dealt with them in person and by phone, and prioritized their needs, received great customer feedback Setting up and managing shift run of the café Overseeing the front of house, preparation and till areas Managed staff scheduling and task delegating Ensured high level of cleanliness and hygiene are met at all times Ensuring that customer service is provided to high standards Training and developing new starters  Completion of daily records for health and safety Responsible for repair and maintenance log  Cash handling, float management and till reconciliation daily  Stock administration; ordered and printed stock level lists, cross checked with existing stock, calculated future needs, and entered order data into database, analyzed and actioned stock reports on monthly bases Banking, checking financial reports, sending daily reports to the management Opening and closing down and ensuring the café is secure at all times Exchanged constructive feedback with colleagues, and reported the course of events while on the shift Set all the relevant tasks in order to be prepared for success, met specific performance targets successfully and on time, and achieved required level of multi-tasking