Professional with 20 years of experience in the commercial and business area working in different market sectors (technology, telecommunications, tourism, aviation, etc). Domain and monitoring ofthe entire B2B and B2C sales cycle. During this period I acquired skills to understand all the needs of a commercial area in all stages of sales – prospect/lead; opportunities; service channels; sales team training always aiming at good results; elaboration of project proposals; contract control; competition monitoring in order to evaluate supply versus demand. Sales report control and goal management. Monitoring and updating for analysis of efforts to improve specific projects with the measurement of costs versus revenue, benefiting the company. Participation in sales related to information technology and telecom. Great ability to negotiate and renegotiate contracts and retain customer base. Support inrestructuring projects, with changes in management systems, polishing and creation of business processes; flowcharts, procedures and creation of variables in these systems, according to the needs and profile of the company (eg SAP; Everflow; Totvs; IXC Soft; etc.). As a manager of medium and large accounts, I was able to dedicate myself and better understand all the needs of a client (whether private or public), working for a good and well balanced relationship between the areas involved in order toprovide excellent service, retaining the contract. Avaiability for travel.