Regina N Santos Email & Phone Number

São Paulo, Brazil

Guidance for the sales team to prospect/generating leads through service channels;Market opening and study – demand versus supply in new regions for expansion of our services (FiberInternet Projects)/MPLS/L2L/Wifi HotSpot Management/Wifi Guest ); Monitoring and participation in campaigns and commercial actions with sellers; Relationship with customers and partners through visits; Control and monitoring of sales made by the team, in order to achieve the established goals;Maintenance and retention of customer;Preparation of proposals and contract management;Control of opening and closing of customer service orders; Participation in the turnaround of integrated systems (SAP Business One; Everflow System; IXC Soft plataform with attention to the creation of variables and processes more suited to the profile and objective of the Company Monthly management reports; Management of large accounts (Concessionaires at Rio Galeão, Guarulhos, Salvador, CongonhasAirports; Salvador); Commercial Enterprises; Mall Managers; Retail Networks; Hotel chain. Partnership with major institutions;

São Paulo, Brazil

Consultancy in Business Integration Projects CREA SP Responsible for management, businessanalysis, capture and generation of new contracts. Coordination and instruction of training, leadership, motivation and control of teams, monitoring of goals, analysis of indicators and after customer service.Management of order entries based on the price policy, adjusting the commercial discounts agreed with suppliers for the CREA – SP Business Integration Project. KPIs report for management and board in closing sales (Forecast versus Accomplished).

São Paulo, Brazil

• Business Analyst – 2 years -Yield Management Sector – Revenue Management - Business Analysis – sector responsible for indicators, commercial strategies, market analysis, flight inventory analysis; monitoring of competition, control of supply and demand, commercial interests with a critical and analytical sense in decision making. Participation in projects of commercial systems in the consistency of errors and improvements in procedures, to increase revenue and reduce costs. Internal and external customer service and crisis management; • Systems Analyst – 3 and a half years -Information Technology, Mult-Host sector with support in data consistency of the system platform used by TAM, Codeshare (agreements between Airlines), Schedule Change and GDS, data adjustment with support and system exchange with data consistency (control of commands, applications, entries,passwords, tables, etc.);• Systems instructor – 2 years - Training on the check-in system platform for our employees at service bases throughout Brazil;• Traffic agent check-in service – 2 and a half years –Receptionist working on the front line with passenger service seat control and blocking, flight overbooking control;• Assistance with reservations: 2 years - Receptive-passive reservations sector by telephone, helping the customer with doubts; blocking reservations and troubleshooting.

São Paulo, Brazil

Portugal Telecom (PT) is the telecommunications operator of Portugal having been privatized in 1996. In Brazil PT was the parent company of Vivo, having sold this stake to Telefonica in 2010 and adqurido a stake in Oi.

São Paulo, Brazil

Dealings with direct customers and operators for reservations; worldwide car rental quotes and blocks via the Sabre Network system (system domain). Exchange control and contract management.

São Paulo, Brazil

Sun Crowne Representações e Turismo Ltda at the time acted as GSA in Brazil of the Hyatt Hotels and Resorts network and the Alamo Rent a car network, blocking hotel reservations and renting cars abroad. I worked as administrative assistant and assistant of reservations to travel agents, with support in control and management of clients.

Diploma Master Of Computer Applications - Mca, Computer Administration And Management/Information Technology

Posgraduate, Consulting/Business Management · (2007 - 2008), Consulting/Business Management

Integrated Technical Course, Accounting And Finance, Accounting And Finance

Information Systems Management, Technology, Technology