• Sets strategic direction and manages the day-to-day functions for the remote North American People Operations department, including the People Operations and Recruitment teams• Successful at motivating teams, implementing professional growth strategies and developing trusted partnerships throughout the organization• Acts as the strategic People Ops Business Partner for department heads by helping to promote positive employee morale, job satisfaction, professional growth & compliance• Provides strategic guidance on benefits, employee relations, DEI initiatives, compliance, compensation, performance management and all HR policies• Manages the recruitment team and strategic hiring efforts of the company to ensure hiring of the right talent and that the company’s Diversity, Equity & Inclusion standards are met• Sets budgets, strategy and process for employee annual review process, including team development and growth strategy• Advises on employee relations, benefits, HR systems, company programs and policies.• Identifies and recommends improvements to programs and processes to drive efficiencies and enhance the employee experience and engagement• Develops innovative approaches and leads trainings across all levels of the company, including onboarding, leadership & management skills, and compliance• Stays up to date on employment laws and best practices to ensure compliance including compensation, benefits, terminations, leave of absences and privacy protections• Measures, tracks, analyzes and reports on the company’s employment data across all HR functions

• Strategic & trusted partner to ZACH leadership, director team, supervisors and staff• Created strategic design and delivery of quality, cost-effective human resources management policies, programs, processes, to all leaders, employees and volunteers, including compensation, benefits and paid time off, staffing/recruiting, onboarding, performance management, recognition, employee relations, corrective action, wellness, personnel records, legal and regulatory compliance, diversity and inclusion, employee engagement and communications, succession planning, HR metrics, and learning & development• Led diversity, equity and inclusion, including research, training and development• Coached executive leadership team on all HR matters, including conflict resolution, employee engagement and legal employment matters• Developed and led training for all employees, directors and executive leaders to ensure growth and development• Measured through accurate data collection the quality human resource initiatives and continuously improved human resources systems, processes, policies and programs to ensure efficiency and effectiveness• Stayed abreast of best practices and emerging trends to remain compliant with all laws/regulations and ensured competitive total rewards• Interpreted and, in consultation with legal counsel as appropriate, provided guidance on human resources and employee policies, regulatory compliance, and procedures.• Managed the HR department, including budget, to create and sustain a knowledgeable, high performing, cohesive, trusted, accountable and service-focused team

• Acted as a strategic partner to Chief Executive Officer and San Antonio President• Created and administered HR services for the entire company, including but not limited to payroll, employee law compliance, benefits administration through Ease, policy and program development, succession planning, performance evaluations, and organizational development• Implemented strategy to develop employee engagement and morale• Established and continually developed onboarding, orientation, and new hire training processes• Established in-house training programs that addressed needs across the company, including management coaching, feedback and reviews, writing skills, client relations, media relations, etc.• Developed staffing strategy to identify and hire top talent while continually assessing the competitiveness of all programs and practices related to compensation and benefit programs against relevant competitors and markets• Continually sought out and assessed new tools and vendors to determine effectiveness and relevance for the organization – implemented and trained employees on selected tools or vendors• Managed organizational change to increase employee satisfaction, productivity, and career advancement• Managed budgets and other financial measures of the HR department and offered guidance on overall budget/utilization related to other departments• Built relationships with senior leaders to establish credibility as a trusted advisor to influence and support decision making processes and team management• Enhanced, developed, and implemented policies and procedures of the company by way of systems that improved the overall operation and effectiveness of the organization• Supervised and mentored HR team to ensure growth and development of not only each individual employee but the department as a whole

• Advisor and strategic partner to the executive team on all human resource matters• Facilitated recruitment through JazzHR, onboarding and performance management• Administered training and led the development of new programs for the Austin office• Assisted with mentoring and coaching managers and executive leaders on performance management tools and practices• Provided recommendations based on collected data and trends to executive leaders for setting talent management initiatives and for finding solutions to address business opportunities and challenges• Responsible for the administration and selection of benefit plans, including 401k offerings and insurance programs• Responsible for tracking, preparing and administering payroll and bonuses and other functions through ADP Workforce Now• Acted as liaison between creative and technical teams to ensure better communication and efficiencies

• Advisor to President and senior executive team on all matters concerning employee relations, training & development, financial benchmarking, leadership development, and efficiency and profitability, as well as M&A activity• Used prior PR account experience to create specialized trainings in PR and management skills• Created strategy and executed HR & operations programs for the entire company, including employee law compliance, diversity, policy & program development, vendor management, recruiting and benefits & compensation• Proven success in creating positive culture and implementing strategy to improve teamwork and overall morale• Successful at connecting HR initiatives to company goals, for the department and overall company• Proven ability to stay within strict budgets and think creatively to achieve HR goals, particularly in the areas of recruitment and training• Created recruiting program, budget, vendor & tool implementation and execution of all recruiting needs, including interviewing, hiring, onboarding, performance evaluation and succession planning• Monitored financial goals, analyzed benchmarking data and developed creative solutions for budget adherence• Evaluated, negotiated and contracted with all vendors used by agency• Trained, created professional development plans and executed performance management for all direct reports• Managed HR team’s development and growth, including acting as mentor and confidant when appropriate

• Managed entire recruiting and hiring process for multiple stores throughout region• On-boarded all new employees and created/executed training program for all new hires• Managed review process, conducted reviews and set development goals• Managed new store openings and training of store-wide teams• Created and organized events, promotions and marketing campaigns to raise community awareness and sales and improve employer branding• Managed groups of employees to ensure teamwork, efficiency and completion of goals• Maintained relationships with members of the publishing and local news communities