Responsible for managing the day-to-day aspects of the agency's operations. Five major focus areas include: operations, agency growth, insurance implementation, accounting, and training. On-boarding and contracting agents through our website built internally by our marketing team. Leadership skills to train agents in all aspects of insurance, including ACA. Quoting a company and their employees on their insurance needs, and processing a successful group insurance enrollment.Other responsibilities include:Group Quoting and Insurance ImplementationMaintain positive relationships with all carriers and the agency's carrier representativeOrder enrollment kits

Responsible for managing the day-to-day aspects of the agency's operations. Five major focus areas include: agency development, operations, facilities management, accounting and processing of over half a million dollars in commissions, and client customer service. Leadership skills to train agents and provide them with steps to process marketplace and medicare applications successfully in order to maintain client retention. Maintain a high level of integrity and an integral part of a team environment. Other responsibilities include:PII Responsibility OfficialTechnology AdministratorAccounting and Commissions

Maintained a commitment to customer service and guest satisfactionEnsured that the food and beverage is served in a timely manner while maintaining a consistent presentation and temperature.Served alcoholic beverages responsibly and adheres to all company alcohol service policies and procedures.Replenished food, condiments, service ware and utensils as neededMaintained a cooperative, team-like attitude in working with supervisors and co-workers, including other departments.Communicated any Suite issues to the Suite Concierge or Premium Suite Coordinator.Enforced all sanitation procedures including safety guidelines and OSHA requirements.Organized equipment for an event as well as cleaning, maintaining and looking after equipment during and after an event.Ensured all storerooms and coolers are cleaned, organized, stocked and secured properly.Immediate communication of any Food & Beverage special requests, guest room problems or concerns to the Food & Beverage Director or the Executive Chef.Followed all designated opening and closing procedures to ensure areas are secure and energy efficient.Followed all rules and regulations which apply to the food and beverage operations and to SMG Food & Beverage Division.Performed any reasonable requests assigned by management for the arenas staffing and performance needs.Reviewed and presents invoices to client for signed approval and payment authorization.All other duties and responsibilities assigned

Answered customer calls. Answered questions relating to all Apple products. Assisted customers with placing orders or processed orders directly for customer.

Responsible for processing teller transactions, including balancing vault, assisting clients with banking transactions, totaling checks at end of night, and managing keys for safety deposit boxes. Compliant with banking laws, while maintaining confidentiality of client information. Responsible for training new employees. Opened new checking, savings and CD accounts for clients. Engaged in weekly team meetings and presented information to visiting managers during quarterly meetings.

Processed customer orders over the phone or online. Maintained accounting through peachtree. Processed mail shipments through FedEx. Stocked shelves of products, while maintaining organization of shelves.

Processed customers' shopping cart transactions. Maintained a balanced cash drawer ever shift. Received several awards for being the speediest cashier. Prevented fraud from taking place at the front end of the store. Trained new employees.