Regina W.S. Email & Phone Number

Taichung City, Taiwan

Taichung City, Taiwan

- Responsible for researching, strategizing and writing content.- Write and proofread with UX mindset for web/ app content (Banner, UI text, notification, error message, etc.)- Localize content from English to Indonesian.- Write for SEO to optimize content for search engines.- Collaborate with PO, dev teams, researchers, and designers for product improvement.- Collaborate with UX researchers in user interviews and usability tests.- Identify problems and contribute continuous improvements in product/ process.- Design and prepare the company's event with the welfare committee team.

- Translate written content from English, and Mandarin to Bahasa Indonesia, while maintaining the meaning, context, and tone of the original text.- Translate various documents, including literary, legal, research, technical, educational and business materials.- Proofread and edit translated content to ensure accuracy, consistency, and fluency in the language.- Research and become familiar with the topic of the text to ensure the accuracy of the translation.- Meet project deadlines and communicate effectively with clients and project managers.

Changhua, Taiwan, Taiwan

A. Sales (introducing immigrant workers to work in Taiwan)- Present and promote workers & services to existing customers.- Establish, develop and maintain good business and client relationships.- Increase satisfaction and expedite the resolution of customer issues and complaints.- Coordinate sales efforts with the team and other departments.- Analyze region/ market potential, and track sales and status reports.- Continuous improvement through feedback.B. Foreign and domestic contact windows (including all handling procedures)- Obtain customer information by answering phone calls, interviewing customers, and verifying the information.- Inform customers by explaining procedures, answering questions, and providing information.- Adhere to standards and guidelines, maintain and improve quality results; recommend process improvements.

Changhua County, Taiwan, Taiwan

- Carefully maintain complaints and unqualified handling through a recording and tracking system, including root causes and corrective actions.- Document quality assurance actions through internal reports and audits.- Identify training needs and take steps to ensure company-wide compliance.- Analyze and investigate product complaints or reported quality issues to ensure compliance with company guidelines and external regulatory requirements.- Monitor risk management procedures, maintain and analyze issues to identify recurring issues and report them to management and product development team.- Provide training and support to the Quality Assurance team on systems, policies, procedures and core processes.

Bachelor Of Education - Bed, E-Learning Design And Management, 3.77

Language And Literature