Knowledge of banking laws, mortgage regulations, procedures and eligibility requirements.Over 25 years in customer service; excellent verbal and written communication skills. Solid decision-making skills with ability to display professionalism and maintaining confidentiality. Strong time management skills, fast-learner, self-motivated team player and comfortable taking initiative and handling multiple project simultaneously. NMLS Mortgage Loan Originator CertifiedExcellent analytical skills, attention to detail, and ability to work within time constraints Proficient in MS Office Suite and business enterprise software programs