HUMAN RESOURCEResponsible for the full spectrum of HR matters including payroll, compensation and benefits, recruitment, policy and procedures.Overseeing employees in Singapore, Malaysia, Thailand and Vietnam (Total 50-60 staffs). Communicating closely with employees regarding any HR related matters.• RecruitmentSelection, screening, propose potential candidate to hiring manager and interview arrangement. Source candidates for local/oversea vacancies (Singapore, Thailand, Malaysia & Vietnam).• Foreign Worker Work Pass ManagementProcess work passes applications, renewals and cancellations for foreign worker. Manage foreign workers’ arrival and departure.• Administration of Employment AgreementFully handle staff On-Boarding process. Prepare and meet up with new hires to explain and sign Employment Agreement. Fully handle staff Off-Boarding process. Exit interview with resignees. • Insurance Administration & Compensation / BenefitsSubmitting and keeping track of employees’ and company’s insurance coverage and claims.Manage insurance coverage for employees’ located in Singapore, Malaysia, Vietnam and Thailand.• Payroll, Leave & Claim ManagementProcess payroll for local and oversea staffs (Telegraphic transfer to overseas staffs).Check and final approve of all claims, overtime claims, staffs’ monthly incentives and unpaid leave.• Government Related Submissions. CPF, Income Tax, Form IR21 for foreign worker Tax Clearance, NS Makeup Claim, Government Paid Leave (Child Care Leave, Maternity Leave). ADMINISTRATION• Secretarial Support To Management TeamPersonal admin matters to Director (Immigration visa support, air ticket & hotel booking, dining reservation, rental units, Filing etc).• Administrative Support & Office ManagementMaintenance and housekeeping of office equipments. Sourcing and liaising with external suppliers for air-con servicing, drinking water, printer, stationery, pantry and misc items. Filing admin related document.

The Spa @ Mandarin Oriental, Singapore• Ensure smooth operations throughout all areas of the Spa – therapists, concierge, spa attendants.• Assisting Spa Director on administration work. • Responsible for the Spa staffs conduct and counselling (about 15-18 staffs).• Liaise with various internal departments (Engineering, Hotel’s Front Office, finance) on the maintenance and smooth operations of entire Spa.• Conduct routine checks frequently for entire Spa premises, ensure cleanliness are done promptly.• Handle guest complaints.

- Identifying and pursuing sponsorship and revenue-generating opportunities.- Producing conferences and exhibitions in finance and investment industry- Linking industry partners with key stakeholders for possible business opportunities

Overseeing one of Asia's largest, award-winning spas complete with relaxation lounges, whirlpools, cool plunge, steam and sauna rooms as well as 33 treatment rooms, three couples suites featuring private Jacuzzi and aromatherapy steam room. Inclusive of a fitness centre, tennis courts and hair salon.- Conduct routine checks frequently for entire Spa premises, including Gym and ensure cleanliness and proper repairs or replacement are done promptly- Ensure smooth operations throughout all areas of the spa – therapists, front desk, spa attendants, gym- Liaise with various internal departments (Property Maintenance, Engineering, Laundry, Hotel’s Front Office, inventory management) on the maintenance and smooth operations of entire Spa and Gym- Responsible for the Spa staff conduct and counselling (about 40 staffs)- Handle guest complaints- Interacts with guests as needed to ensure optimum guest service and satisfaction- Meet with potential members or corporate clients by undertaking guided tours of the premises, providing a thorough explanation of the facilities available, discussing prices and negotiating packages for bulk sales e.g. Corporate packages/Tied Up programme – Housing Development Board of Singapore(HDB), United Overseas Bank of Singapore(OUB), Citi Bank of Singapore, American Express (Amex), Goldheart Jewelry, Credit Suissee.g. Group bookings – Standard Chartered, Credit Suisse, Hewlett Packard, Singapore Sports CouncilAchievement: -Year 2009: Revenue exceeded 2% more than budgetBudget $323,739 Revenue $330,346Year 2010: Revenue exceeded 10% more than budgetBudget $321,842 Revenue $353,555- Responsible for organizing and participating in off-site promotional activities e.g. Raffles Romance Wedding Event, HSBS Golf Women Championship