Senior Operations Manager with fifteen years of banking experience in Singapore and Malaysia. Skills include extensive experience in client lifecycle management, supported strategic business development and transformation, managed client exit cases triggered by non compliance of AML fulfillments. Strong experience in Syndication Loans Administrations, LMA Secondary Trade Settlements and documentations, Lending Operations and Banking Middle Office. Excellent experience in Branch Operations for retail and commercial businesses in Malaysia, active involvement in new branches setting up. Key responsibilities and capabilities include:- Responsible for both local & regional roles, supporting 10 APAC countries and managing a team of 5 persons. Strong in problem solving with analytic approach, tracked record of sorting out acute management issues.- Comprehensive experience in Client Lifecycle Management, specialised in client off-boarding supporting business strategic and non compliance of AML fulfillments. Excellent foundation in banking product structures and system setup requirement which translated into off boarding execution and delivery.- Experienced in operations related projects: processes re-engineering and streamlining, support portfolio migration, system automation and rebooking.- 8 years Branch Operations experience in Malaysia as Branch Operations Manager, responsible to all aspects of day to day branch operating routines, includes cash and non cash management. Active involvement in new retail branches setting up.