Regine White Email & Phone Number

Leander, Tx, Us

Austin, Texas, United States

Reviews final title policies and recorded mortgages to ensure all pages of the documents are included from settlement companies, title companies, or county clerksWorks with settlement companies, title companies, or county clerks to procure final documentsScans and archives final documents into loan origination system.Assists operations team with HMDA reportingDocuments dates and tracking records for all final documents being sent to investors Reviews final document reports to ensure final documents have been delivered withing 90 days following loan deliveryElectronically records mortgages for portfolio loans with the countyProactively working with operations management to identify documents which have not been received within 90 days of fundingFunding loans in loan origination system and working with title companies to ensure members are filling out paperwork correctly and providing all necessary documents to obtain a mortgage loanProviding funding authorization to title companiesBalancing GL accounts after funding loansEffectively managing high volume pipeline to ensure sale of loans

Round Rock, Texas, United States

Perform various Quality Control and Risk mitigation efforts across Retail by completing branch certifications, monitoring operational opportunities, researching/reporting branch cash outages, ensuring Retail complies with current Regulations and is aware of Regulation changes, etc.Made sound decisions, and exercise good judgment during interactions with members and teammates

Cedar Park, Texas, United States

Ability to help customers succeed financially by offering introductions to additional partners if neededExperience handling complex transactions across multiple systemsDeep knowledge of bank products and services and connecting those to customer needsExperience developing strong customer relationshipsProactively engaging with customers through outreach via phone or emailAbility to identify potential fraud/risky accounts and take appropriate action to prevent lossOpening new accounts, completing service requests, and submitting credit applicationsEducating customers with banking technology to help simplify their experienceExperience working with different team members in order to meet the needs of customersAbility to follow policies, procedures, and regulations to remain in complianceAbility to interact with integrity and professionalism with customers and team membersCash handling experienceStrong Microsoft Office SkillsAbility to prevent loss by identifying potential red flags during customer interactionsProcessing transactions for customers in a timely mannerExperience working in a fast-paced environmentSetting and achieving activity goals set with leadershipIntroduce customers to bankers to assess their needsProviding excellent customer service and maintaining a positive team environmentOffered products and services based on customer needsBuilt strong relationships with customers to help them succeed financially Used a variety of different computer systems and applications to find information Created a positive experience for unsatisfied customersMet and exceeded performance objectives

Fort Worth, Texas, United States

Cash handling experience Offering products and services to customersMeeting goals set both individually and as a team Used strong customer service skills in order to solve customer concernsDiscussed rate plan information for customers with wireless accounts

Bachelor'S Degree, Human Resources Management/Personnel Administration, General

Bachelor'S Degree, Business Administration And Management, General

Associate'S Degree, Hospitality Administration/Management