Regine Irmene Nehy Email & Phone Number

Philadelphia, PA, US

United States

United States

United States

Quench

North Carolina, United States

• Knowledgeable of OneSite and Yield Star
• Managed the leasing process from tour to move-in including closing the sale, completing lease documents, and inspecting units to ensure a great “move-in experience”
• Showcased the value of the community features as they relate to the customer needs
• Used a customer-focused attitude year-round to ensure a smooth renewal process for existing residents
• Utilized and establish creative marketing and social media strategies to increase property traffic
• Supported occupancy and retention goals by following up with potential and current residents

Remote

• Received training as Quality Assurance Analyst
• Employee of the week certificate of recognition for project knowledge and dedication
• Call flow scriptwriter and training assistant to team lead/supervisor
• Helped clients on a telehealth/telemedicine COVID- 19 Relief program involving shipping patients COVID- 19 testing kits and Flu medication.
• Made inbound and outbound calls to help patients enroll in the program and answer any patient-related questions that come up.
• With our internal tools, Salesforce and Talkdesk responding to all customer inquiries and providing the most adequate resolution for them

Greater New York City Area

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King Of Prussia, Pennsylvania, United States

• Accept all inbound calls to 1-800-RECOVERY and other affiliates.
• Make outbound calls on all-new WebForms.
• Engage and process potential patients, their loved ones, and or referents to ensure they are eligible for treatment at an RCA facility.
• Directly transfer calls to Care Advocates and help refer patients out that may not qualify for treatment at an RCA facility using provided tools and resources.
• Responsible for full census of all inpatient facilities, and 100% capacity utilization of our outpatient/MAT programs
• Maintain a collection rate of 90% of all information on all qualified leads

King Of Prussia, Pennsylvania

• Handled 80+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
• Memorized all company products and services to be able to answer customer questions quickly and efficiently and make upsells
• Able to set up laptops, headphones, microphones, and skype, or any other chat client service to converse with customers.
• Collate source data such as customer names, addresses, phone numbers, credit card information and enter data into various customer service software.

Pottstown, Pennsylvania, United States

• Assisted supervisors in opening and closing operations, reached dedicated sales goals, and surpassing them each shift.
• Greeted customers, responded to questions, improved engagement with merchandise, and provided outstanding customer service.

New York, New York

• Welcomed and interacted with 100-150+ customers daily, maintaining a professional attitude and speedy workflow.
• Promoted business events to customers and received feedback to improve their experience.
• Effectively coordinated with the team to rapidly adapt to unique situations and accommodate customers’ needs.

New York, New York

Studio City, CA

• Gathered customer requirements (like the number of guests and event dates).
• Planned food and beverage menus considering clients’ preferences and special requests (for example healthy meals for children).
• Determined requirements in ingredients and setting portions.

Santa Monica, California Area