As a customer service representative and quality analyst at Foundever, a BPO company that serves travel accounts, I gained valuable experience in resolving customer issues, managing documents, and evaluating agent performance. I assisted customers with their flight bookings, cancellations, refunds, and other concerns, using various tools and processes. I also reported to supervisors and coaches, and helped agents improve their communication and rapport-building skills.I graduated from Asia Pacific College with a degree in Business Administration and Management, which equipped me with the knowledge and skills to handle different business scenarios and challenges. I am passionate and resilient, motivated by my daughter and my love for music and singing. I am adaptable, quick learner, and eager to seek new opportunities and growth. I am looking for a virtual assistant role that will allow me to use my customer service, quality analysis, and Microsoft office skills to support and empower a team or an organization.