Reginald W. Email & Phone Number

Cleveland, Oh, Us

Cleveland, Oh, Us

Somerset, New Jersey , Us

Provides technical support to end-users by responding to inquiries, diagnosing and resolving technical issues related to hardware, software, and network systems. They also document and track all support incidents, providing regular updates to users until their issues are resolved.

Plantation, Florida, Us

Provided Help Desk support for a cable provider’s customers involving troubleshooting device connectivity, synchronization, configuration, and customer education. Used BeyondTrust(Bomgar) remote software to assist desktop support. Documented Calls in Zendesk.

Florham Park, New Jersey, Us

Provided inbound customer service to assist customers tomake educated decisions choosing client’s products, ortransferring to an appropriate department for customer issues● Documented customer complaints to advise colleaguesregarding ongoing and future incidents● Explained technical details and issues with client’s products in aclear way to end users

Newark, California, Us

Provided inbound/outbound customer service support andresolution of routine problems with client services, such as:○ Login issues, Payment, Software navigation, explaining clientproduct lines, researching customer issues, etc.● Identify, log and resolve technical problems with softwareapplications in a call tracking database (Salesforce)

Detroit, Michigan, Us

Contributed to an annual review of IPS ‘Login ID and Password Standard’ and ‘Mobile Device Travel Guideline’ Policy Standards.Trained to use Snapit, Acrobat DC, Powerpoint, Outlook, and SharePoint.