Regis Araujo, Email & Phone Number

Regional IT Risk and IT Governance Officer for LATAM.

- Lead specialist in IT Governance and IT & Cyber Risk Management for LATAM;- Responsible for the support and follow-up of key cyber risk indicators, with main focus for IT Asset Managament, Obsolescence Management, Configuration Management and Shadow & Light IT;- Consultancy for countries in the implementation of the BNPP IT Governance Program, helping.

Problem Manager for global accounts

Project Leader of the IT Governance implementation

• Senior IT Process Analyst at Serasa Experian IT Governance team.
• Consultancy on IT processes by ensuring they are designed as per the IT and business needs as well as aligned to the best practices described in methodologies such as ITIL, Cobit and CMMI;
• Responsible for the mapping and modelling of new IT processes through BPM tool Bizagi Modeler, enabling their publish in the Serasa Experian Value Chain;
• Working on the processes continuous improvement by identifying opportunities through the use of PPQA (Process Product Quality Assurance) and initiatives submitted on the IT Governance Portal by the processes managers;
• Nearly 3 years of experience in the administration of CA suíte ( CA Service Desk Manager, CA Process Automation, Business Objects XI (BOXI) and CA CMDB). After this period, I became responsible for the strategy and.
• Took part in several projects within the ITSM (IT Service Management) and the SDLC (Software Development Life Cycle) programs along with the technical teams, senior management and partners.

• IT Service Management Analyst at Nestlé Brazil and collaborator of the Global Business Excellence Program (GLOBE) as member of Change Management and Service Level Management groups based in Switzerland.
• Responsible for the validation and approval of IT infrastructure change requests worldwide as per Nestlé Change Management Quality Process.
• Quality review of incidents and requests, providing reports to several technical groups of Nestlé GLOBE regarding their current performance in the processes as well as highlighting points in need for improvement.

Responsible for managing major incidents for a large credit bureau based in Chicago, IL.

Outsorced technical support for desk users at customer ABN AMRO REAL S.A.

Internal technical support for desk users at ABN AMRO REAL S.A.

Mba, Postgraduate Studies In Information Technology Governance

Final project titled "The IT Service Management Best Practices for Small and Medium Business (SMB)"

Cae Preparation

Bachelor, Information Systems

Education record

Education record