• Owner of talent, leadership, and technical development strategy for all North America maintenance group across school bus, transit, and shuttle fleets• Engaged vendor resources to broaden technical development and enhancing OEM training completion by 72% • Designed and executed nationwide reporting to provide transparency and improving overall technical and safety training completion by ten fold • Transformed associate learning experience and ownership of business success launching an innovative Maintenance University development platform • Partnered with Automotive Service Excellence (ASE) organization to accelerate total technical certifications, certified technicians, and master technicians by 70%• Expanded ASE highest level certification (Blue Seal) locations by 133%• Established and implemented key standard operating procedures to ensure associate safety and reduce business risk• Pioneered technician assessment and individualized developmental plan strategy supporting asociate growth and overall business goals• Activated monthly and weekly communication strategy across maintenance group to recognize strengths and focus on opportunities

•Owner of talent, leadership, and organizational development strategy for up to 10k associates, 740 retail stores including Puerto Rico, 6 franchise locations and multiple call centers•Led team of up to 27 field trainers and corporate content development associates•Recognized by industry as head of class for associate development and business results•Reduced company training expense by 30% overhauling eLearning/instructor led content and delivery methods with laser focus on core responsibilities •Strengthen new hire associate retention by 20% establishing a digital new hire mentor experience •Improved associate sales per hour by 20% and customer service index by 15% through implementation of forward thinking sales and customer interaction model•Maximized associate performance and internal promotion rate with online associate coaching portal and mentoring programs•Enhanced customer service levels and associate engagement transitioning company culture to members first philosophy•Raised associate performance level by upgrading learning management system to internally designed, just-in-time product, focused on personalized development •Eliminated vendor training expense while increasing program quality using accomplished negotiation skills•Transformed associate learning experience and ownership of business success launching an innovative crowd-sourcing knowledge share platform

•Led team of up to 27 field trainers and corporate content development associates providing sales and technical training content creation and delivery for up to 10k associates, 740 retail stores including Puerto Rico, 6 franchise locations and multiple call centers•Owner of logistics and success of leadership conferences•Decreased associate time to train by 56% while increasing knowledge and skill retention•Increased field training organization productivity by 61% by leveraging leadership and transparency tools•Reduced average L&D project completion time by 40% while increasing stakeholder involvement and satisfaction streamlining training intake and creation process •Accelerated external talent recruitment and improved development quality with creation of modernized industry hire program•Achieved performance improvement of field management talent by designing diverse management development academies •Increased internal promotion rate and associate retention revamping technician promotion program

•Led team of sales trainers nationwide to provide professional sales training content creation and delivery for up to 10k associates, 740 corporate stores including Puerto Rico, 6 franchise locations and multiple call centers••Designed and implemented sales training SWAT concept of cluster and one on one in store training based on associate needs

•Responsible for content creation and delivery of corporate training programs for up to 1k associates in the Northeast region.•Conducted performance needs analysis to determine management, sales, and technical training required to achieve key performance indicators

•Led sales and operations with full P&L responsibility for $36M+ annual sales in 21 retail locations•Exceeded corporate profit expectations five of six years in position