Responsible on managing the production and distribution of print and digital client publications, collaborating with sales teams, contributing to marketing and sales strategies, reviewing material effectiveness, creating client-facing materials, and ensuring quality standards are met.

- First point of contact for newcomers to Canada, providing their first banking products (personal account and credit cards). Build a long-term relationship and support beyond financial literacy.- Provide advice and assistance on daily banking activities, including investment, credit, and business and personal accounts.- Actively listen and engage with clients to fulfill their immediate financial needs. Intermediate and referrals to RBC partners (Investment and Retirement Planners, Mortgage Specialists, Business and Commercial Account Managers).- Strengthen contact and long-term relationship strategies with clients and community, hosting financial advice presentation and joining/partnering with community and NGO events opportunities.- Mentoring co-workers to develop their skills and provide outstanding service to clients.- 2021 Leadership Award recipient and Quartely Top Performer in 2018, 2019 and 2020.

Acting and supporting the management within 5 pillars of Corporate Communications: Internal Communications, External Communications, Marketing/Branding, Events and Social Responsibility.In-house and External Communication: focused on employees through developing campaigns and communication. Executive support for press interviews, media launches and follow-up.Marketing / Branding / Events: product and brand publicity in communication channels, when requested by comercial areas.Social Responsibility: working for employees´ awareness, organizing volunteer activities which connect employees with the society and customers.

Supporting the Marketing and Communications department in Brazil, reporting to the Marketing Manager Brazil and Global Manager Director in Mississauga, Toronto. Supporting the Board and Managers to develop strategic messages and communication plans.Responsible for keeping the local Communication and Marketing department aligned to the global strategies. Creation, editing and publishing on in-house channels , especially Corporate website, social medias, intranet and printed materials. Responsible for Internal Marketing, supporting the Human Resources department to communicate with the employees located in the Corporate offices and field offices in Brazil. Planning and organisation of events, fairs and congress, from the concept throught the implementation and post-event. Supporting the local executives with the creation and improvement of presentations focused on customer´s needs and requirements.

Developing layouts to mass media for publishing Cruzeiro do Sul Bank products through mail, email marketing, internet, banners, billboards, outdoors, busdoor. Promotional events, institutional and sales incentive campaigns. Experience with company´sustainability project "Playing for the Environment".

Press relations for technology companies such Symantec, TomTom, Orange and WiMax. Burson - Marsteller External Communications. Development of guidelines, monitoring interviews with executives, follow-up, publishing prospecting for customers and online communications (social medias and blogs).

Internal communication, text editing for the Company's house organs, Organizational Communication. Update corporate Site, Portal and Intranets. Press Advisory, monitoring interviews between doctors, executives and journalists, creating texts for the journal Health Day Fleury aimed for customers.

Internal communications, text editing for the Company's house organs, Organizational Communications and Communications Planning.

Press office of the company´s director board and president, responsible for the information to specialized and general journalists, responsible for vehicle fleets that target events and news of specialized press.