Strong educator, leader and results-driven operations and marketing professional with 25+ years experience achieving measurable results aligned with strategic objectives. Collaborative consensus-builder with expertise in Customer strategy and experience, relationship and experience marketing and management. Strong analytical skills to test, measure and refine to ensure continuous improvement and operational efficiency. Dedicated, enthusiastic and authentic professional with a talent for leveraging fact-based decision-making while remembering to 'listen to the gut'. Excellent people and relationship skills, and adept at navigating within a wider business context.Specialties: Education ▪ Not-for-Profit Leadership, Fundraising and Operational Implementation ▪ Operations and Customer Care ▪ Marketing and Operations Measurement and ROI ▪ Organizational Change ▪ Leadership, Mentorship and Team Development ▪ Financial Responsibility ▪ Strategic Solutions ▪ Client Services and Relationship Management ▪ Customer Relationship Marketing ▪ Segmentation and Data Management ▪ Marketing Strategy, Brand and Tactics ▪ Market Research ▪ eBusiness and Social Media Strategy
Listed skills include Marketing Strategy, Direct Marketing, Strategy, Crm, and 37 others.