Ross Gosnell, Mba Email & Phone Number

Chicago, Illinois 60601

Senior Level consultant, providing Project Management, and Independent Verification and Validation experience for state government Healthcare projects. Provided IV&V services for the state of Colorado E&E implementation and the Kentucky Commonwealth Medicaid Waiver system. Business Architect for the Virginia Medicaid Procurement project, providing requirements and RFP development for the planned Medicaid Enterprise System. Provided MARS-E Security Assessment for the states of Colorado and Vermont. Technical analyst on the development of the New Hampshire State Self Assessment SS-A. Technical Analyst for IE&E IV*V project in Vermont.

· Designed and developed an Executive Dashboard for an insurance software company serving the Healthcare industry. Enhanced their existing product line by providing summary, actionable information to C-level Executives through the use of visual analytics. Facilitated a Strategic Planning session for a national nonprofit association in the dental technology industry. Identified association's strategic challenges/advantages and developed a comprehensive plan to grow and sustain the organization. Documented and adopted the planning process and created a written1 and 3 year strategic plan.

Part of the Delta Dental system covering the 5th largest market in the nation.; Managed the information systems development, computer technology, infrastructure and telecommunications.Member of senior management staff with full budgetary control for Delta Dental of Illinois. Corporate Security officer responsible for the development and enforcement of Security Policies70% of operating profits over the past 5 years were directly attributable to innovative IT initiatives, resulting in improved financial strength and profitability in previously unprofitable organization, increased customer retention from 92 to 98% during that period.· Developed robust business intelligence using the Business Objects platform that provided internal and external stakeholders immediate access to critical information for root cause analysis and performance results. Customer and product line analysis provided unique new insight into enterprise profitability.· Developed strategy and designed enterprise web presence with interactive and self-service portals that processed 500,000 transactions in the first year Including Spanish language support.· Architected and implemented leading edge call center technology platform and redesigned call flow processing that resulted in a 45% reduction of calls to live customer service agents which led to a 25% reduction in call center staff within 90 days of implementation of new system and 50% reduction within 180 days.· Architected and implemented innovative dental HMO system, which saved $1.3 million in annual service fees from previously out-sourced solution. Solution included complete functionality including accounting transactions.· Led continuous improvement and quality initiatives within the enterprise that achieved several state quality awards· Numerous articles have been published by national industry trade magazines featuring Delta Dental of Illinois' IT successes.

Majority owned Technology Company supporting the technology function for Delta Dental of California enterprisewhich covered California and 12 other states.; Responsible for operation of Midwest region IT outsourcing organization for San Francisco based corporation,largest processor of dental claims in the US. Full responsibility for start up with major new client, includingstaffing all positions. Managed initial implementation of all application systems, including wide area and localarea networking. All phases of implementation delivered on schedule. Managed technology vendors andconsultants. Full regional budgetary and P&L responsibility.· Ongoing day to day management of Information Technology function for major client.· Implemented document scanning solution and workflow application eliminating the use of paper claim forms, significantly reducing costs and increasing efficiency in processing claims.· Raised automated claims payment rate by over 50% by designing and implementing intelligent claims data entry system for member claims and managed outsourced data entry vendor.

Managed all IT activities through a twenty fold increase in sales volume in a multi-national and multi-locationenvironment. Developed and maintained a long-range strategic plan and a detailed shorter-term plan, which keptdepartmental efforts focused, and led internal development and implementation of sophisticated systems tosupport the strategic plan.· Big 5 third party strategic planning consultants called the Information Systems and Services Department exceptional for their effectiveness and reliability.· Implemented Electronic Commerce Solutions with most major customers in the early stages of the technology. Charter member of Sears, Wal-Mart, and K-Mart implementation into ANSI X.12 EDI transactions.· Implemented enterprise-wide corporate financial system for all corporate entities resulting in a cohesive single system for financial reporting. This provided the foundation for weekly and as needed financial and operating analysis throughout the enterprise and facilitated enterprising publishing of combined financials by the 5th business day of the month.· Developed information services departments in subsidiary companies in US, Canada, and the UK, which included all staffing, equipment, and data center build-out.· Internally architected and developed numerous key systems that automated manual processes and provided decision support for all levels of organization. These systems included: o Activity Based Costing System o Distribution System featuring radio frequency intelligent scanners for order checking and material transfers, with language independence for non- English-speaking workers. o Closed Loop MRP system integrated material requirements planning, forecasting, and production scheduling to provide automated management of the manufacturing of consumer goods items.

Mba, Financial Management

Bsba, Accounting