Providing technology and surveillance consulting and assistance to Commercial and Residential clients. Specializing in optimization of internet connectivity, video monitoring, software/hardware review and upgrades. - Precisely planned security monitoring systems at residential locations directly assisted authorities in pursuit of two vehicle thefts, a hit and run, multiple porch pirate attempts and ding-dong-ditch incidents. - Commercial security systems for medical offices, professionally ensure patient safety/confidentiality, employee verification and significant loss prevention/tracking.- Network and workstation assessments to multiple dental practices have ensured 100% uptimes of systems in all patient rooms for care staff.

Oversee daily operations, projects and tasks of the Interface Implementation team. This is inclusive of project prioritization, planning, testing, configuration, production readiness, go-live support and post go-live enhancements. Responsible for associate development based upon individual strengths, client and corporate needs, and new technology enhancements. Serve as the liaison between external customers/venders and internal departments. - Provide coaching, development and project guidance to five remote associates. Act as a primary escalation/resolution point to client and vender emergent issues on and after hours. - Responsible for the onboarding and enhanced client changes affecting realtime bi-directional API data exchange interfaces between 17 Electronic Medical Record (EMR) companies for patient demographic (ADT), medication orders (MED), and daily CR8358 and 10753 charges files.- Work closely with vender implementation teams at Homecare Homebase, Netsmart, Brightree, EPIC, Suncast, Wellsky, Axxess, Careficient, and Kantime.- Act as a primary SME and escalation point to resolve complex interface and enrollment conflicts impacted by inbound/outbound interface connections with Electronic Medical Record (EMR) companies

Oversee and manage development, testing and deployment of new interface data links between Electronic Medical Record (EMR) companies and the Enclara Pharmacia platform. Work intimately with on and offshore development teams in design and testing of HL7, JSON FHIR, JSON and XML API interfaces. Coordinate onboarding and training of patient care staff with Account Management and Hospice leadership. Expeditiously troubleshoot and resolve enrollment and order discrepancies during implementation phase of new interfaces to facilitate smooth transition to longterm support team. - Provide upper management with projections, timelines and forecast on a weekly basis.- Assist Junior Analyst on calls with client/vender to ensure proper communication is provided- Coordinate across Development, Account Management and Engineering teams to troubleshoot and resolve emergent configuration, data and platform issues.- Act as a primary SME and escalation point to resolve complex interface and enrollment conflicts impacted by Interface connections with EMRs- Development of interface and data exchange best practices

- Responsible for training, readiness and operational tasking of 150 reservists stationed at 6 disparate operational units.- Liaise directly with local port partners and USCG Auxiliary to enhance unit’s capabilities and effectiveness through collaborative use of resources. - Ensure qualifications of all members are current and ready to support all contingencies including military out load (MOL) operations, natural disaster & Homeland Security missions.The missions of Sector North Carolina include stewardship of maritime resources; administration and enforcement of vessel safety standards; response to and investigation of marine casualties, violations of navigation laws, oil spills, and hazardous material releases; and outreach and coordination of contingency plans and preparedness activities with area stakeholders.

- Responsible for training and readiness of 19 Officers and 39 Enlisted members. - Ensure qualifications of all members are current and ready to support all contingencies including military out load (MOL) operations, natural disaster & Homeland Security missions.- Liaison Officer to Joint Operations Center, Seahawk Charleston for enhancement and maintenance to unit’s C4ISR capabilities and sensors.

Intel representative to federal, state and local agencies in the States of MA, RI, NH and ME.Responsible for oversight of CG Intelligence program (CGIP) elements and coordination of inter-agency law enforcement Intelligence operations involving First District resources & assets. Reserve Tactical Support Section Team Member: responsible for Intelligence support to five afloat units, four Sectors, Base Boston and Air Station Cape Cod.Proactively developed the Reserve Intel Watch Team; members augmented Active duty to ensure 24/7 intelligence review/analysis over weekends and prepared weekly briefs for District Admiral and Command staff.C4ISR liaison and SME for Intelligence Division.The First Coast Guard District is located in the heart of Boston, Massachusetts and oversees all maritime operations from Maine to the New Jersey. The First District is an agile, expert military organization providing the best possible service in Maritime Safety, Homeland Security, National Defense, and Environmental Protection. In all that we do, we strive to earn the respect of the American people; for they are the reason we serve. We are committed to dedicated teamwork and comprised of empowered and inspired individuals who live our core values of honor, respect, and devotion to duty.

Overall Responsible for training and readiness of 11 Officers and 26 Enlisted watchstanders. Managed 24/7 Operations Center responsible for all Maritime Search and Rescue, Law Enforcement and Marine Incidents for Cape Cod, MA and Rhode Island out 200 nautical miles. Search and Rescue Duty Officer: Executed over 2,210 emergency responses resulting in over 210 lives assisted and $129 million in property assisted. Command Duty Officer: 24 hours duty officer, responsible for all operations within the unit's area of responsibility. Acted as the first line and direct representative to the Commanding Officer in all emergent responses and public interaction.In spring of 2006 Sector Southeastern New England was established by the joining of Group Woods Hole and Marine Safety Office Providence. Sector Southeastern New England area of responsibility is from Manomet Point in Massachusetts to Watch Hill Point in Rhode Island. Sector Southeastern New England has eight Stations, four Cutters, two Aids to Navigation teams, and two Marine Safety Detachment units.Sector Southeastern New England will provide exceptional service to the American public through superior mission planning and execution, incomparable readiness, and faithful, honorable stewardship. The men and women of Sector Southeastern New England are committed to fostering an exceedingly productive, valued, happy, and healthy Coast Guard Team respectful of each other and those with whom we work... a team that will do the right thing at the right time, without compromise, simply because it is right.

Worked between project sponsors, software developers and users to design, operate and maintain six enterprise IT systems for the Search and Rescue (SAR) community. Responsible for implementation, monitoring, reporting and execution of System Development Life Cycle. In addition to maintaining 7 enterprise systems, managed development of 4 new systems and disposal of 2 legacy applications. Acted as primary collection agent, organization and systematic implementation oversight of Change Requests (CR) received from field users and engineering team.Office Budget Manager responsible for oversight and execution of $20 million annual budget.The Office of Command and Control Architecture was established to designs, develops, deploys, and maintains Command, Control, Communications, Computers and Information Technology (C4&IT) solutions for the entire Coast Guard and to enable mission execution and achieve the Coast Guard’s goals of maritime safety, security, and stewardship.

Platform manager of six medium endurance cutters (ships) responsible for long-range scheduling, emergent logistical needs and funding support.Office Budget Manager responsible for oversight and management of $18 million operating budget for the Pacific Fleet. Managed interagency transfers, year-end spend down and alternative funding exploitation.The Pacific Area Operations Division is responsible for overseeing, assessing and directing (as necessary) Coast Guard operations throughout the Pacific Theater ranging from South America to the Arctic and west to Russia and Asia.Operations include developing, implementing, and executing operational, crisis action, incident action, and contingency plans in response to incident management recovery and response operations, and maritime law enforcement and maritime homeland security events/incidents; and, developing and nurturing maritime stakeholder partnerships for statutory mission execution.

Manage integration projects through developing, coordinating, and evaluating integration projects through developing, coordinating, and evaluating project plans, including budget management. Direct team of 23 Consultants on daily assignments and development and assist with client/vender calls to ensure proper communication and direction provided. Organize and track project plan documents and perform business analysis and scope preparation/writing. Manage clients and venders and assist in the development of training and materials for Implementation and Customer Service Departments. Provide Sales Marketing and Business Development support when promoting and selling integration services. - Management of 23 domestic and global resources through training, assignments & mentoring- Approval of technical design requirements documents, resource planning, and coordination with engineering & product teams for successful development of custom electronic data link (EDI) 834 x12 and XML links to seamlessly extract enrollment data from the enterprise SaaS platform. - Report to Finance, teams projected hours, costs and Utilization per quarter- Provide upper management with projections, timelines and forecast on a quarterly basis.- Meet weekly with stakeholders on system limitations, enhancements and market requests to ultimately enhance application capabilities.- Oversee and monitor approximately 170 assignments at different stages at one given time- Assist Analyst on calls with client/vender to ensure proper communication is provided- Develop processes and procedures to a newly developed team

Directed daily operations and training of nine global associates implementing Electronic Data Interface (EDI) API / FTP solutions for clients, brokers, and carriers. Collaborated with multiple IT groups to establish and maintain industry standard processes that maximize productivity and deliver high quality releases into production. Oversaw development of Statement of Work (SOW) and Level of Agreement (LOA) between Benefitfocus System Integrator (SI) and Client.- Coordinate across Implementation, Delivery and Engineering teams to troubleshoot and resolve emergent configuration, data and platform issues.- Oversee training and procedure of 40 global associates, specializing in requirements gathering, configuration and testing of EDI connections with carrier partners.- Act as direct liaison with Regional Account Director to address prioritization, escalations and resolution of existing and new non-integrated EDI interfaces.- System Integrator EDI manager, overseeing daily operations and training of 9 global associates through 15 simultaneous implementations- Act as a primary SME and escalation point to resolve complex SaaS platform and EDI conflicts.- Development of EDI best practices

Defined, drove, and delivered overall solutions aligning with client business objectives by using strong product knowledge, implementation expertise, and consultative requirements and solutions discussions. Analyzed client practices, systems, business processes, and operational needs and led discovery, training, and implementation sessions to gather complete requirements to build systems that ensure successful and appropriate transition from client legacy systems. Managed, motivated, and influenced project team members, third party venders, and client stakeholders to fully achieve project goals. Maintained active relationships with customers post go live to build future business.- Directly responsible for the gathering of customer technical requirements and benefit carrier limitations to ensure seamless transition from a customer’s legacy benefits systems to the Benefitfocus SaaS platform.- Implement creative solutions to customer’s unique needs, while working with global and domestic resources to ensure successful implementations of enterprise SaaS platform build outs.- Manage and prioritize demands of 5-10 simultaneous enterprise customer on boarding projects supporting 1,000 to 80,000+ client employees each.- Configure and manage testing cycles of inbound demographic files from client HRIS systems and outbound Electronic Data Interface (EDI) files to insurance providers and venders.- Specialize in web and EDI triage to ensure industry leading practices and data quality are met, and data is transmitted ahead of year end deadlines.

Managed daily operations, coordinating system, vehicle, and aircraft maintenance and logistical needs in the execution of high operational tempo international events. Worked hand-in-hand with CEO in financial planning, resource forecasting, and strategic corporate direction. Cultivated business ventures through liaisons with corporate partners and through formal private / public RFPs.- Senior Systems Integration Engineer: work directly with clients in development, design and integration of aerial intelligence, surveillance and reconnaissance (ISR) payloads and tactical mobile ad-hoc networks; specialize in data and communication networks working in austere and remote environments with CISCO VPN backhauls to domestic operations centers. - Technical Program Manager: cultivate business opportunities and manage through the RFQ/proposal phase to contract completion; provide technical input, cost build, and manage production team to maintain all contractual requirements.- Operations and Mission Coordinator: responsible for coordination and deployment of assets to meet customer needs; provide over 200 calendar days a year of onsite support internationally to DoD, DHS, state and local government agencies, and leading technology firms.- Network Administrator: oversee new business technology investments and integration; manage business network infrastructure, four 24/7 servers operating Windows Server 2008/2012 and Ubuntu Server; developed and maintain external corporate web presence and customer web portals. - Training Program Manager: manage and execute ISR training support to U.S. Marine Corp and the U.S. Army 1st Special Forces Operational Detachment-Delta.

- Enforce local maritime laws and safety practices within the jurisdiction of the Town of Chatham and Harwich, MA.- Provide emergent first responders assistance to mariners in distress, including towing operations, search and rescue, marine firefighting and first aid.- Assist the Harbormaster in the administration, maintenance and governance of over 150 permitted and public moorings.- Seamlessly inter-operate with Coast Guard, local EMS groups and commercial salvage companies.

Personally maintained 500+ Point of Sale and business systems over a 5,000 acre mountain/campusVail Resorts is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations. Vail's product is the Great Outdoors. Vail's mission is simple: Experience of a Lifetime.

Systems Technician responsible for onsite computer service and system support calls for university faculty and staff. Required coordination between faculty class schedules to provide immediate onsite support for on Mac and Microsoft systems.