Gespecialiseerd in E.V. en focus op CVP / NPSGeselecteerd als OneCX champion voor Ford Nederland vanuit de FordStore Amsterdam Zuid oost.

Apple Specialists are at the heart of our reputation for extraordinary customer service. You love people.Source: http://www.apple.com/jobs/us/retail.html- Flagship store Amsterdam - Top 5 in NPS score with +100 employees on second quarter of 2017- Project support for Sept, Oct and Nov 2017.In cooperation of 3 other colleagues Planning, preparing and supporting for the biggest launch in years, the iPhone 8 and long expected iPhone X (10).- Sept, Oct, Nov 2018 Project member for: Customer journey 2018 and beyond. In this project I’m preparing, coaching and receive / share feedback to and from the team to continue improve the journey for our customers.

Taking care of the daily activities in the Amsterdam Store. Pro-Active management, in-Store support and training and explaining of the system(s) to fellow employes.Common Tasks:Cable ManagementHard & Software support on (c)POS systemMigration / upgradeTesting and roll-out- Flagship Store Amsterdam - Major upgrade of the network in 2013.- Flagship Store Amsterdam - Overnight upgrade of +150 mobile payment terminals (POS) in 2016.

Taking care and maintaining of visual standards provided by Apple and (Lead) Visual specialists.Common Tasks:Doing visual overnights / changes according Apple guidelines and requirements.Changing and maintaining feel and look on shop floor ( specialized in accessoires / third party products )Support from and to colleagues as requested by lead visual specialist.- Flagship store Amsterdam - 2017 Retail evolution upgrade of the Accessories area, complete change in one night.

As a vendor i gave advice to customers about hard / software and accessories. Also i re-installed all the hardware from a Doa, Antiquity or Rma. Common Tasks:- Advice customers- Take controle of Antiquity (Re-installing)- Focus on Apple based hardware.

At Henry Schein as Junior system Administator i joined a team of 4 current employees. 2 helpdesk employees and 2 system and network administrators. Common Tasks:- Ticket Management- Cable / Network Management- Back up Management- Internal Support

As Jnr servicedesk employee i have worked in a team of 4 members, and we handel incomming request, incident calls and changes. The resolve score in first contact was around 70% of all calls for the Salvation Army with +4000 work places.All calls were handled through SLA and ITIL contract based support.Common Tasks:- Ticket Report & Management- Customer phone support- Migration (Project) support- Write support scripts.