Reham Mohamed Email & Phone Number

United Arab Emirates

Provide options and solutions to internal/external customers.To liaise with courier/service providers on shipment status. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution. follow up on precall, undelivered shipments, high tax orders, phased out, call failure orders, No stock, Lost In Transit cases, Refund… Show more Provide options and solutions to internal/external customers.To liaise with courier/service providers on shipment status. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution. follow up on precall, undelivered shipments, high tax orders, phased out, call failure orders, No stock, Lost In Transit cases, Refund Cases etc. Escalate complaints to Supervisor/Manager when necessary. Keep abreast of current and new company products and services. follow standard operating procedure (SOP) at all times.Closely working with Shipping Team UAE to provide accurate data for bad address orders.Closely work with POD update Team UAE to ensure on route with accurate data.Pre Call location to be maintained zeroAny shipment delay to be communicated to IRs with GSC Mena support if required.Random service calls to IRs in order to check the delivery performance of courier.Ensure shipment information reaching to customer upon uplifting the shipment via SMS / Email.Provide weekly and monthly report to Logistics Managerhandle customer service responsibilities related to company events as required.Liaise with or assist other related departments effectively where required. To work with Manager/Section Head/Supervisor on project/assignments Assist Manager/Section Head/Supervisor with training for new staff or customers – on an adhoc basis as assigned.Assist with translation and UAT, as and when required. Show less

Dubai, Dubai, United Arab Emirates

Generating and managing all the tracking system reports and details. Preparing and managing all the sales, distribution, and reports. Prepare quotations and follow-up with clients until we get the final purchase order. Prepare technical reports about maintenance services that the company provides to their clients. Preparing and revising export price lists for oils and additives. Follow up with sites for sales and materials consumption reports Manage… Show more Generating and managing all the tracking system reports and details. Preparing and managing all the sales, distribution, and reports. Prepare quotations and follow-up with clients until we get the final purchase order. Prepare technical reports about maintenance services that the company provides to their clients. Preparing and revising export price lists for oils and additives. Follow up with sites for sales and materials consumption reports Manage Marine servicing quotations, LPO and final invoice and delivery orders Manage daily sales reports.Preparing and revising export price lists for oils and additives.Assign maintenance jobs and follow up with technician for repair process.Manage Marine servicing quotations, LPO and final invoice and delivery orders.Manage daily sales reports.Manage and supply materials to sites.Follow up with sites for sales and materials consumption reports.Generate Forecasting report for placing new orders.Handling online stores for Noon and Amazon.Work with CANVA in social media post designing.Manage Social Media Account.Maintain and manage all reports requested by CEO. Show less

Dubai, United Arab Emirates

Manage operations and logistics to optimize efficiency and meet objectives. Coordinate supply chain, procurement, and distribution for timely delivery. Streamline processes to enhance productivity and reduce waste.Establish and manage relationships with vendors and suppliers.Provide leadership to the operations and logistics team. Identify and mitigate potential risks. Analyze data and generate reports for decision-making.Forward… Show more Manage operations and logistics to optimize efficiency and meet objectives. Coordinate supply chain, procurement, and distribution for timely delivery. Streamline processes to enhance productivity and reduce waste.Establish and manage relationships with vendors and suppliers.Provide leadership to the operations and logistics team. Identify and mitigate potential risks. Analyze data and generate reports for decision-making.Forward client-related service and quality issues to the right party for resolution.Leading and guiding customs team to customs clearance, Free zone transits and solving any customs issues in processing customs documents. Proper record maintenance with Import BOE and Export BOE against every shipment.Liaising with Dubai commerce authorities and Customs to solve any customs related disputes.Good knowledge in HS Code related to customs.Exit entry documentation processing from all UAE ports.Handling bulk and courier shipment from Freezone.Submit Online Application i.e. E-Mirsal I, II and E-Clearance Bill of Entry (Dubai Customs).Closely monitoring all inbound and outbound international shipments.Preparing documents for Customs Clearance and Customs submission on time.Monitoring of Missing Document Deposit Refund, submission of original documents to Customs within 14 days of processing Customs bill of entryCertified Documentary Credit Specialist. Show less

Dubai, United Arab Emirates

Planning and scheduling: Coordinate daily operational activities efficiently.Budget management: Monitor expenditures for cost-effective operations. Risk management: Identify risks and develop contingency plans. Logistics management: Oversee inventory, transportation, and warehousing. Problem-solving: Address operational issues and implement solutions. Documentation and reporting: Maintain records and generate operational reports. Communication and… Show more Planning and scheduling: Coordinate daily operational activities efficiently.Budget management: Monitor expenditures for cost-effective operations. Risk management: Identify risks and develop contingency plans. Logistics management: Oversee inventory, transportation, and warehousing. Problem-solving: Address operational issues and implement solutions. Documentation and reporting: Maintain records and generate operational reports. Communication and coordination: Facilitate communication between teams and stakeholders. Process improvement: Identify and implement operational process enhancements. Training and development: Coordinate staff training programs.Closely monitoring all inbound and outbound international shipments.Preparing documents for Customs Clearance and Customs submission on time.Monitoring of Missing Document Deposit Refund, submission of original documents to Customs within 14 days of processing Customs bill of entryCertified Documentary Credit Specialist. Show less

Sudan

- Supervising administrative systems such as (ISO 9001:2008, ISO 18001 and ISO 14001).- Supervising administrative systems such as (ISO 9001:2008, ISO 18001 and ISO 14001). - Supervising all the other operations department units such as quarantine, transportation and documentation. Follow up on all the quantities of the cattle that are ready for quarantine and make a schedule for its exporting to its destination- Follow up with banks and other governmental institutes for all the… Show more - Supervising administrative systems such as (ISO 9001:2008, ISO 18001 and ISO 14001).- Supervising administrative systems such as (ISO 9001:2008, ISO 18001 and ISO 14001). - Supervising all the other operations department units such as quarantine, transportation and documentation. Follow up on all the quantities of the cattle that are ready for quarantine and make a schedule for its exporting to its destination- Follow up with banks and other governmental institutes for all the documents for the shipments- Follow up with banks and other governmental institutes all the documents for the shipmentsPrepare all the documents for the bank for LC required documents(Required shipping Documents)- Supervise and follow up on all the operations and processes related to exporting up to the end of the LC date. Show less

Distinction With Honor, Managment Information System

Information System Analysis and Design

Education record