Rehab A. Elrefaei

Rehab A. Elrefaei Email and Phone Number

Freelancer Corporate Trainer, Career & Transformation Coach | GCDF, Neuro-Semantics, Certified NLP Practitioner -INLPTA @
Rehab A. Elrefaei's Location
Egypt, Egypt
About Rehab A. Elrefaei

As a Lead Account Management at Sutherland, I execute tasks effectively and efficiently, resulting in a 15% increase in departmental productivity. I successfully designed and implemented a customer service strategy that resulted in a 25% increase in customer satisfaction scores within 2 months. I also track and analyze customer service data, identifying key areas for improvement in implementing new processes and systems, leading to a 20% increase in overall customer satisfaction.In addition to my customer service leadership role, I have over 9 years of experience as a Career and Transformation Coach, I use Neuro-Semantics techniques and models to facilitate client exploration of limiting beliefs, subconscious processes, and internal representations. I design and implement personalized coaching programs tailored to individual client needs and goals. I empower clients to develop effective communication skills and build strong relationships. My mission is to use my knowledge and skills to assist others in planning and achieving their goals and to develop human capital integrating them with business goals and values.

Rehab A. Elrefaei's Current Company Details
Freelance

Freelance

Freelancer Corporate Trainer, Career & Transformation Coach | GCDF, Neuro-Semantics, Certified NLP Practitioner -INLPTA
Rehab A. Elrefaei Work Experience Details
  • Freelance
    Certified Nlp Practitioner
    Freelance Nov 2018 - Present
    Egypt
    Conduct individual and group coaching sessions using NLP neuro-semantics techniques and models. Facilitate client exploration of limiting beliefs, subconscious processes, and internal representations. Design and implement personalized coaching programs tailored to individual client needs and goals. Utilize language patterns and interventions to support clients in shifting unwanted states and achieving desired outcomes. Empower clients to develop effective communication skills and build strong relationships. Provide ongoing support and accountability to clients throughout their coaching journey. Stay up-to-date on the latest advancements in NLP, neuro-semantics, and related fields. Contribute to the overall growth and success of the coaching team.
  • Freelance
    Corporate Trainer
    Freelance 2017 - Present
    Provided 150+ hours of training.Conduct training needs analysis to assess gaps in knowledge, skills, and performanceacross different departments and roles.Design and develop comprehensive training programs aligned with organizational goalsand objectives, incorporating adult learning principles and effective instructionaltechniques.Deliver training sessions using a variety of methods, including presentations,workshops, simulations, e-learning modules, and blended learning approaches.Utilize various assessment tools to evaluate the effectiveness of training programs andmeasure learning outcomes.Provide ongoing coaching and mentorship to employees, helping them apply newlyacquired skills and knowledge on the job.
  • Freelance
    Career Development Coach
    Freelance Jan 2015 - Present
    Egypt
     Provided 1200+ hours of individual sessions and workshops Administer personality and interest assessments.  Use questioners and assessments to help clients get a better idea of what they are good at Counsel clients who are considering a career change.  Help clients build confidence and overcome career-related challenges. Develop personalized career action plans that align with client goals and market realities. Evaluate client's educational and work backgrounds to help them determine what they need to do next to achieve their goals. Advise about what courses and educational programs they need for particular careers  Aid clients in the job search process by teaching them where to look for open positions and connecting them with job search resources. Help clients to plan and achieve their goals in different life aspects considering life balance.
  • Sutherland
    Customer Service Manager
    Sutherland Aug 2023 - Nov 2023
    Alexandria, Egypt
    Training and managing customer service assistants and representativesOnboarding and training new employees.Managing a hybrid team.Setting customer satisfaction targets and working with the team to meettargets consistently.Coaching and mentoring team to achieve targets.Set motivation and engagement plans for the team.
    View
  • Sutherland
    Reporting Manager
    Sutherland Mar 2022 - Jul 2023
    Alexandria, Egypt
    Collect and manage data using in-house tools. Developed a reporting system.Runs assessment reports, analyzes metrics, and reports data to the business director andhigh-level management.Use interpersonal skills and a keen eye for detail to collaborate with teams across thebusiness to create high-quality reports with excellent technical and editorial standards.Collect and process compliance data. Investigate discrepancies and confirm or correctthe data.Key AchievementsRecognized for the full accuracy of reports between the Sutherland Global Serviceaccount management and the UPS account leadership
    View
  • Sutherland Global Service Limited
    Pricing Manager
    Sutherland Global Service Limited Jul 2021 - Feb 2022
    Alexandria, Egypt
    Support sales through the analysis of multimillion-dollar accounts for cost andprofitability using database software, Access, and Excel.Coordinated with the sales staff to determine the optimal pricing offers.Make final pricing proposals to key decision-makers.Managed a remote and hybrid team of 16 agents.Key AchievementsRecognized for significant contributions to the successful launching of thepricing department- UPS Account.
    View
  • Sutherland
    Lead Account Management
    Sutherland Dec 2020 - Jun 2021
    Alexandria, Egypt
    Executed tasks effectively and efficiently, resulting in a 15% increase in departmentalproductivity.Successfully designed and implemented a customer service strategy that resulted in a25% increase in customer satisfaction scores within 2 months.Achieved customer service excellence and established an employee-focused culture bytraining, mentoring, and setting objectives for customer service staff and providingtimely feedback on the quality of service and productivity metrics.Tracked and analyzed customer service data, resulting in the identification of key areasfor improvement and the implementation of new processes and systems, leading to a20% increase in overall customer satisfaction.Key AchievementsManaged a team of customer service representatives, resulting in a 20% increase incustomer satisfaction ratings, a 20% increase in call handling, 10% in call resolution, and44% in overall performance.Managed an outliers team of 30 customer service representatives, resulting in a 28%increase in customer satisfaction, 12% in sales revenue, and 26% in overall performance.
    View
  • Sutherland
    Customer Service Floor Support
    Sutherland Jul 2020 - Nov 2020
    Alexandria, Egypt
    Assists inbound care consultants by answering questions and providing guidance andfeedback.Responsible for handling call escalations.Keeps management informed of team members' needs to improve.Monitors and ensures inbound care consultants remain on task.Ensures adherence to company policies, procedures, and guidelines.Completes end-of-day reports.Assists with special projects and performs other tasks as assigned.Key AchievementsRecognized for achieving the best performance as a floor support coach for 4consecutive months.I was promoted to be the first customer service manager on the newly hired team.
    View
  • Sutherland
    Customer Service Representative
    Sutherland May 2019 - Jun 2020
    Resolve product or service problems by clarifying the customer's complaint;determining the cause of the problem; selecting and explaining the best solution tosolve the problem; expedite correction or adjustment, and follow up to ensureresolution.Build sustainable relationships of trust through open and interactive communicationProvide accurate, valid, and complete information by using the right methods, systems,and tools.Enhance customer retention and satisfaction by providing outstanding and promptcustomer service.Present, promote, and sell products/services using solid arguments to existing andprospective customers.Key AchievementsRecognized for ranking 1st in sales competition for two consecutive months, with thehighest revenue and customer satisfaction rate.Promoted to be the 1st Floor Support Coach.
    View
  • Abnormal
    Co-Founder
    Abnormal Sep 2017 - Sep 2018
    Egypt
  • Sutherland Global Services
    Customer Service Representative
    Sutherland Global Services Nov 2016 - Nov 2017
    Alexandria Governorate, Egypt
     Identify and assess customers’ needs to achieve satisfaction. Manage large amounts of incoming calls.  Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits.  Follow communication procedures, guidelines and policies and meeting targets.  Take the extra mile to engage customers.
    View
  • Private Teacher
    German Private Teacher And Instructor
    Private Teacher Apr 2013 - Mar 2016
    o Classroom managemento Planning, preparing and delivering lessons to a range of classes and age groups.o Preparing and setting tests, examination papers, and exercises.o Marking and providing appropriate feedback on oral and written work.o Working with student in deadlines to pass exams.
  • Future British Institute
    English Instructor
    Future British Institute Feb 2013 - Apr 2014
    Alexandria
    o Classroom managemento Planning, preparing and delivering lessons to a range of classes and age groups.o Preparing and setting tests, examination papers, and exercises.o Marking and providing appropriate feedback on oral and written work.o Working with student in deadlines to pass exams.

Rehab A. Elrefaei Education Details

  • International Nlp Trainers Association Inlpta
    International Nlp Trainers Association Inlpta
    The Art And Sciences Of Neuro Linguistic Programming
  • National Career Devlopment Association (Ncda)
    National Career Devlopment Association (Ncda)
    Career Development
  • Ain Shams University, Alsun Faculty
    Ain Shams University, Alsun Faculty
    German Language

Frequently Asked Questions about Rehab A. Elrefaei

What company does Rehab A. Elrefaei work for?

Rehab A. Elrefaei works for Freelance

What is Rehab A. Elrefaei's role at the current company?

Rehab A. Elrefaei's current role is Freelancer Corporate Trainer, Career & Transformation Coach | GCDF, Neuro-Semantics, Certified NLP Practitioner -INLPTA.

What schools did Rehab A. Elrefaei attend?

Rehab A. Elrefaei attended International Nlp Trainers Association Inlpta, National Career Devlopment Association (Ncda), Ain Shams University, Alsun Faculty.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.