Reham Afifi Email and Phone Number

- Install and configure in-house applications for end-users.- Handle phone calls from users to resolve issues and provide support.- Log incidents and generate necessary reports.- Troubleshoots System Issues.- Work continuously on a task until completion.- Prioritise and manage many open cases at one time.- Provide training and mentor other employees when required.

Nazaha is an independent public authority for investigating incidents of financial and administrative corruption, uncover violations and irregularities. Nazaha also receives statements of financial disclosure and creates committees to examine them. - Collect & Analyze user's requirements.- Business Analysis & design flowchart.- Generate necessary reports.- Work within the team of RFP writers to ensure that proposals are consistently completed to the highest possible standards and by the required proposal due dates.- Manage the RFP process from A to Z.- Prepare the compliance matrix and check the fulfill requirements.- Participated in meetings involving coordination with third parties to communicate project status and discuss new ideas and any issues.- Perform validation and verification testing.- Follow up the life cycle of the project and monitor the achievement of milestones.- Maintenance and support the application once it is up and running.- Provide training and mentor other employees when required.

KIA is an independent public authority to achieve a long-term investment return on the financial reserves entrusted by the State of Kuwait to KIA.- Identify and analyze systems requirements and defined project scope.- Write technical documentation.- Prepared reports of users and systems access, creating Excel sheets to send to management to determine need and usage of service accounts, privileged accounts.- Assist in maintenances and upgrades of existing software applications.- Provide training and mentor other employees when required.- Attend team meetings to communicate project status and discuss new ideas and any issues.- Make business presentations to management when needed.- Performing daily backup operations, ensuring all required file systems and data are successfully backed up to the appropriate media.

- Installing and configuring user computer systems.- Evaluate and prioritize user support cases.- Act as the primary liaison between the company and the users.- Conduct the migration of an old MS Access application or MS Excel sheets into Script.- Train employers on new systems.- Manage user rights.

SISCO is one of the leading technology solutions providers in Kuwait.- Designed systems and database applications, coding, writing. specifications by using knowledge of Visual Basic Programming.- Developed GIS (Geographic Information System) for the Ministry of justice.- Maintained and enhanced existing internal applications.- Conducted analysis and programmed computer software that required extensive research.- Tested software.- Installed Applications on the workstation.