Reham Daoud Email & Phone Number

Cerritos, CA, US

Lakewood, California, United States

United States

• Focusing on and understanding customer needs to create creating an excellent in-branch experience. Additionally providing operation excellence by training tellers and bankers to ensure accurate transaction processing.
• Resolved customer issues and complaints in timely manner resulting in customer retention and excellent customer satisfaction scores.
• Completed all required training for new tellers and bankers to ensure adherence to bank policies and procedures and federal and state compliance.
• Effectively managed time and competing priorities in a retail environment; worked effectively in a team environment and across all organizational levels, focused on flexibility, collaboration, and adaptability; and.
• Demonstrated an understanding of laws and regulations pertaining to the banking industry, and a knowledge and understanding of retail compliance controls, risk management, and loss prevention.
• Followed procedure for customer complaints to ensure the bank analyses areas of opportunities to improve customer experiences.

Cerritos, California, United States

• Managing all customer’s financial needs from a perspective that focused on increasing sales and service goals and encouraged high quality sales. Observed Tellers while they dealt with customers to evaluate their.
• Worked closely with the Service Manager to build a strong teller team by monitoring tellers to ensure compliance with bank procedures and policies and reporting any violations to the Service Manager
• Assisted tellers in locating cash discrepancies, manages unusual window transactions, and answers difficult customer questions.
• Performed all vault duties including Ordering cash by the deadline, selling cash by the deadline and managing cash levels to optimize branch customer service
• Successfully cross sold bank products and services.
• Tracked individual employee progress and assists with performance appraisals as required. Provided support and suggestions for employee improvement.

Cerritos, California, United States

• Processed financial transaction promptly and accurately, strictly adhered to all Wells Fargo policy and procedures, and prioritized customers’ demands. Provided impeccable customer service.
• Supervised cash handling and balance the vault daily.
• Communicated professionally with customers and coworkers.
• Upheld understanding of all banking products and services along with company system.