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Founder of Ree4cards Handmade Egyptian Products.Staring to new business by local hands.*Spreading the culture of the magic of sending greeting card *Responsible for the product marketing plans and Social Media ( Facebook ,Instagram and twitter) .*Responsible for designing and creating new shapes and ideas.*Managing the new market and strategies. *aligning a business meeting with business owners. Follow me in Instagram: ree4cardsFB: www.facebook.com\​ree4cards

Conducting one on one interviews with participants according to client needs.Conducting assessments and focus groups to participants according to clients needs.Providing participants and clients with SWOT analysis reports to help participants focus on their areas of strengths and learn how to deal with the areas of improvement.Designing workshop themes, depending on each workshop, to add a dimension of fun which aids in the learning process.

*Screening & searching for suitable candidates according to the detailed job description.*Handling the candidates’ phone calls, playing an intermediate role between client and the candidates.*Making daily classification for the received CVs by the email.*Making initial interviews for the selected candidates, making evaluation sheets for them and arrange second interviews for the short list with the clients.*Prepare the interview schedule after we receive the short listed candidates from our client at least four days before the interviews; send it to our client by email.*Prepare a file for each scheduled candidate with CV, Evaluation Sheet (either RP template or client template).*Assure a professional interview environment with all the necessary equipment.*Participate, assist and facilitate the recruitment process and activities within the department, to ensure that the HR objectives are met.*Produce the monthly recruitment activities reports so that to share information that facilitates the analysis of the data

Managing the learning and development function in the for 2300 staff.•Initiated and implemented a learning management system to enhance the organizational learning system and move the organization into an automated learning environment.•Implemented an automated MIS system built by my team to monitor all training aspects.•Performed a TNA project for all stuff.•Created & Published a functional training profile (FTP) which describes each function in the organization and what are the current training required for this function•Introduce the blended learning concept through several training program•Prepare the annual training plan along with the training strategy in alignment with business objectives.•Handle several inter-departmental projects that focus on people development or department re-structuring.•Create a wide range of training delivery methods such as instructor led, e learning and on-the-job training•Handling the external strategic relation with our Headquarter and manage the external reporting along with the strategy alignment.Designing & Delivering several topics for Internet Call Center and Retail representativesDelivering “The Type Of the Complainers” for Internet Call Center and Retail representativesDelivering Selling Techniques for Retail Staff & Corporate Sales Team.Identifying the gaps for the customer care & retail Department before running the Training sessions then reporting the outcomes to the top Management.

 Respond and solve all Vodafone Egypt customer inquiries regarding Service and provide an end-to-end ownership to these inquiries till closure.. Take the ownership of escalated service requests through problem resolution for the benefit of Vodafone’s customers. Ensure elimination of wrong transactions that leads to financial negative impact. Follow up with second line of support to make sure that all escalated problems will be solved in the appropriate time. Handle escalated calls from either the call centre or directly from the customers to an outcome of maximum customer satisfaction.

•Identify Training needs for the Division, Maintain & Ensure the Training Efficiency, Develop; & evaluate the Internal Training process. •Handle and Assigned training & development projects Prepare monitor & distribute the Internal Training planning.•Delivering Internal Training: Customer Care Soft Skills & all Call Centre Soft skills Modules)•Conduct & delivering the induction Training for Vodafone Egypt employees.

 Own all customer inquiries regarding till closure and post resolution call to ensure customer satisfaction and close case. Act as a first line of support to all VF Egypt users’ inquiries Provides relevant and accurate information (Services, Products & Policies). Follow up with second line of support to make sure that all escalated problems will be solved in the appropriate time Provide customer with appropriate options/right suggestion. Coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s ADSL Service and ADSL hardware Conduct outbound calls to customer problems received from corporate agents to ensure solving the customer problem according to the Service Level Agreements

Provide the best service to retain our high value customers in order to gain their loyalty, through handling inbound and outbound calls in a professional way, listen to the customers complains and demands & Implement the one call resolution.Up selling products, services and promotions.Adhere to the company policies and procedures.Accept schedule changes due to business needs.